At a Glance
- Tasks: Provide customer support and enhance the lives of older people at Oakmere.
- Company: Join a friendly team at Oakmere Retirement Living Scheme in Handforth.
- Benefits: Competitive salary, flexible hours, and a vibrant community atmosphere.
- Other info: Diverse workplace with guaranteed interviews for applicants with disabilities.
- Why this job: Make a real difference in people's lives while enjoying a varied workday.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 16785 - 16785 € per year.
This is an exciting opportunity to join our team at Oakmere Retirement Living Scheme in Handforth and deliver a high quality, customer focused and proactive administration service that meets the needs and requirements of older people. The role is predominantly a customer facing role providing opportunities to make a real difference to our customers’ lives.
As part of the Oakmere team you will provide support and signposting to our customers; and work with the wider team to ensure the smooth running of the scheme, promoting a friendly, vibrant community enabling our customers at Oakmere to live independently. One of the wonderful things about this role is the variety, no two days will be the same!
Customer support is key to this role – you will be the face of the organization, dealing in person with customers, visitors and external partners. We are looking for someone with excellent communication skills and a true people person, always on the lookout for opportunities to improve and enhance YHG’s service to our customers.
You will be based onsite at Oakmere, situated in Handforth. Your work hours will be 24 hours per week. We operate a two‑week rota which includes working alternate Saturdays 10‑2. Week one is 8‑5 Monday, 10‑2 Tuesday, Wednesday, Thursday.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.
Retirement Living Services Assistant employer: YHG
At Your Housing Group, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. As a Retirement Living Services Assistant at our Oakmere location in Handforth, you will enjoy a fulfilling role where you can make a meaningful impact on the lives of older people, all while benefiting from flexible working hours and a vibrant community atmosphere. We are committed to your development and provide opportunities for training and advancement within our organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Living Services Assistant
✨Tip Number 1
Get to know the company! Research Oakmere and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the lives of older people.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, we recommend role-playing common scenarios with friends or family. This will help you feel more confident when dealing with customers and external partners.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to retirement living services. Building relationships can give you insider knowledge and potentially lead to job opportunities.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the Oakmere team.
We think you need these skills to ace Retirement Living Services Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your enthusiasm for the role.
Tailor Your Application:Make sure to tailor your application to the Retirement Living Services Assistant role. Highlight your relevant experience and skills that match what we’re looking for, especially your communication skills and customer service experience.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Oakmere!
How to prepare for a job interview at YHG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Retirement Living Services Assistant. Familiarise yourself with the key aspects of customer support and administration that are crucial for this role. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
Since this role is all about being a people person, think of examples from your past experiences where you've successfully interacted with customers or resolved issues. Be ready to share these stories to highlight your communication skills and ability to enhance customer service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics at Oakmere, the challenges faced in the role, or how success is measured. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Emphasise Your Flexibility
With a varied schedule and the need to work alternate Saturdays, it's important to convey your flexibility. Share any previous experiences where you adapted to changing circumstances or took on different tasks, showcasing your readiness to embrace the dynamic nature of the role.
