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- Tasks: Join our team to support and enhance the lives of our retirement community residents.
- Company: Your Housing Group, a leading social landlord dedicated to quality living.
- Benefits: Competitive salary, generous leave, pension contributions, and health benefits.
- Why this job: Make a real difference in people's lives while developing your skills in a vibrant environment.
- Qualifications: Strong IT and organisational skills, with a passion for customer service.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 11466 - 11466 £ per year.
Salary: £11,466
Contract: Permanent
Location: Hazelmere Hambleton Way Winsford Cheshire CW7 1TL
Weekly Hours: 17.5
This is an exciting opportunity to join our team at Hazelmere, our Retirement Living Scheme in Winsford. As an Administrator, your role will include essential administration tasks, but this is also a customer facing role providing opportunities to make a real difference to our customers’ lives.
What will my working week look like?
You will be based onsite at Hazelmere, situated in Winsford. Your work hours will be 17.5 per week on a three-week rota, including one weekend.
What will I be responsible for doing?
As part of the Hazelmere team, in addition to admin tasks you will provide support and signposting to our customers, and support the wider team to ensure the smooth running of the Scheme, promoting a friendly, vibrant community enabling customers at Hazelmere to live independently. One of the wonderful things about this role is the variety; no two days will be the same!
Customer support is key to this role - you will be the face of the organisation, and often the first person dealing face to face with customers and external partners. It’s a given you will have excellent communication skills and be a true people person, always on the lookout for opportunities to improve and enhance YHG’s service to our customers.
And what would make me stand out from the crowd?
- Experience of working in an office environment
- Strong IT skills
- Strong organisational skills
Ideally you will be a:
- Collaborative team player with a customer first mentality
- Resilient and adaptable, able to prioritise a busy and reactive workload
- A great communicator, with excellent attention to detail.
This role is really suited to someone who likes to interact with customers and deliver a people centric service, particularly to older people, who can deal with a wide range of situations with empathy, sensitivity and diplomacy.
If you feel this could be the right role for you, we would love to hear from you!
In return we offer £11,466 for a 17.5 hour week, and 25 days (pro-rata for part time hours) annual leave (holidays also increase with time served) plus an allowance for Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, and a huge range of discounts with some of the biggest high street and online names.
Although you are based at Hazelmere, you will have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington, which you may need to travel to on occasions to meet up with your wider management team or complete specific face to face training.
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We’re an employer of choice, over 88% of colleagues recommend us as a 'great place to work'.
As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.
Closing Date: 6th February 2026
Please note: interviews are planned to be held on the 10th February 2026. We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.
Retirement Living Services – Administrator employer: YHG
Contact Detail:
YHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Living Services – Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Your Housing Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in making a difference in people's lives.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've made a positive impact on someone's day. Be ready to share these stories during your interview to highlight your communication skills.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage your time and prioritise tasks, especially in a busy environment. Maybe even bring a few tips or tools you use to stay organised – it’ll impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Hazelmere. So, get your application in ASAP!
We think you need these skills to ace Retirement Living Services – Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administration and customer service. We want to see how you can make a difference at Hazelmere, so don’t be shy about showcasing your skills!
Show Your People Skills: Since this role is all about interacting with customers, let your personality shine through! Share examples of how you've successfully communicated or supported others in previous roles. We love a true people person!
Be Organised and Detail-Oriented: Demonstrate your strong organisational skills by presenting a clear and concise application. Pay attention to detail in your writing, as this reflects the kind of work we expect from our Administrators at Hazelmere.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find more details about the role and our fantastic benefits there!
How to prepare for a job interview at YHG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the RLS Assistant/Administrator role. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, especially around customer support and administration.
✨Showcase Your People Skills
Since this role is customer-facing, be prepared to discuss your experience in dealing with people, particularly older adults. Share specific examples of how you've provided excellent service or resolved issues, highlighting your empathy and communication skills.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities, so come ready to talk about how you manage your workload. You might want to mention any tools or methods you use to stay organised, especially in a busy environment, and how you prioritise tasks effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics at Hazelmere or how they measure success in this position. It’s a great way to demonstrate your enthusiasm for making a difference in customers' lives.
