At a Glance
- Tasks: Provide customer support and enhance the lives of older people at Oakmere.
- Company: Join Your Housing Group, a leading social landlord in the North.
- Benefits: Competitive salary, 25 days annual leave, and fantastic employee discounts.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 16785 - 16785 € per year.
This is an exciting opportunity to join our team at Oakmere Retirement Living Scheme in Handforth and deliver a high quality, customer focused and proactive administration service that meets the needs and requirements of older people. The role is predominantly a customer facing role providing opportunities to make a real difference to our customers’ lives. As part of the Oakmere team you will provide support and signposting to our customers; and work with the wider team to ensure the smooth running of the scheme, promoting a friendly, vibrant community enabling our customers at Oakmere to live independently.
Customer support is key to this role – you will be the face of the organization, dealing in person with customers, visitors and external partners. We are looking for someone with excellent communication skills and a true people person, always on the lookout for opportunities to improve and enhance YHG’s service to our customers.
What will my working week look like? You will be based onsite at Oakmere, situated in Handforth. Your work hours will be 24 hours per week. We operate a two‑week rota which includes working alternate Saturdays 10‑2. Week one is 8‑5 Monday, 10‑2 Tuesday, Wednesday, Thursday & Friday. Week two is 8‑1 Monday, Tuesday & Wednesday, 8‑1 Friday and 10‑2 Saturday.
What will I be responsible for doing? To be successful as an Administrator, here at YHG, you will need to be able to demonstrate:
- Experience of working in an office environment
- Strong IT skills
- Strong organisational skills
Ideally you will be a:
- Collaborative team player with a customer first mentality
- Resilient and adaptable, able to prioritise a busy and reactive workload
- A great communicator, with excellent attention to detail.
This role is really suited to someone who likes to interact with customers and deliver a people‑centric service, particularly to older people, who can deal with a wide range of situations with empathy, sensitivity and diplomacy. If you feel this could be the right role for you, we would love to hear from you!
In return we offer £16,785.60 for a 24 hour week, and 25 days (pro‑rata) annual leave (holidays also increase with time served) plus Bank Holidays. Our employee deal provides much more than just a competitive salary and holiday allowance. Although you will be based at Oakmere you will also have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington – and may be asked to travel there for meetings and training when required. On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan that provides dental and optician cashback as well as health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme giving you access to half‑price cinema tickets, subsidised gym memberships and a huge range of discounts with big high‑street and online names.
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North’s sector‑leading landlords, we are proud to play our role in tackling the UK’s housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We’re an employer of choice, with over 88% of colleagues here recommending us as a ‘great place to work’.
As part of our pre‑employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. Closing Date: Friday 29th May 2026. We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile) they will be guaranteed an interview.
Retirement Living Services Assistant in Potters Bar employer: YHG
Your Housing Group is an exceptional employer, offering a supportive and vibrant work culture at our Oakmere Retirement Living Scheme in Handforth. With a strong focus on employee wellbeing, we provide a comprehensive benefits package, including a contributory pension, advanced healthcare cash plan, and generous annual leave. Our commitment to professional growth and community engagement ensures that every team member can make a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Living Services Assistant in Potters Bar
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Your Housing Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Retirement Living Services Assistant. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! Since this role is all about customer interaction, be ready to share examples of how you've successfully dealt with customers in the past. Highlight your empathy and communication skills – these are key to making a real difference in people's lives.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Retirement Living Services Assistant in Potters Bar
Some tips for your application 🫡
Show Your People Skills:Since this role is all about customer interaction, make sure to highlight your communication skills and any experience you have working with older people. We want to see how you can connect with our customers and make a difference in their lives!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Retirement Living Services Assistant role. We love seeing candidates who take the initiative to align their experiences with what we’re looking for.
Be Organised and Detail-Oriented:This role requires strong organisational skills and attention to detail. When writing your application, give examples of how you've successfully managed tasks or projects in the past. Show us that you can handle a busy workload with ease!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our fantastic benefits package there!
How to prepare for a job interview at YHG
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Retirement Living Services Assistant. Familiarise yourself with the key aspects of customer support and administration, as well as the importance of creating a friendly community for older people.
✨Showcase Your People Skills
Since this role is all about interacting with customers, be prepared to share examples of how you've successfully communicated and built relationships in previous roles. Highlight your empathy and sensitivity when dealing with diverse situations, especially with older clients.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. You might want to prepare a few anecdotes that illustrate your strong organisational skills, especially in a busy office environment. This will show that you can handle the reactive workload mentioned in the job description.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics at Oakmere or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
