At a Glance
- Tasks: Lead the day-to-day operations of a vibrant retirement living scheme.
- Company: Your Housing Group, dedicated to supporting older people.
- Benefits: £26,000 salary, 25 days annual leave, and fantastic employee perks.
- Other info: Join a diverse team with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of older adults while managing a supportive community.
- Qualifications: Experience in housing management and a passion for customer service.
The predicted salary is between 26000 - 26000 € per year.
This is an exciting opportunity for an experienced housing professional, passionate about supporting older people, to take the lead in the day to day running of YHG’s Hollymere Retirement Living Scheme, in Ellesmere Port, Cheshire. As the Scheme Manager, you will provide support, advice, and signposting to all customers, be responsible for all premises and staff management, including consulting with external partners providing services to the scheme, and for promoting a friendly, vibrant community enabling customers to have choices and live independently!
You will be based at Hollymere Retirement Living Scheme, working 35 hours per week on Monday to Friday between the hours of 9am and 5pm.
One of the wonderful things about this role is the variety, no two days will be the same! You and your team will be involved in a range of housing management services including:
- Marketing
- Lettings
- Dealing with low level ASB
- Rent queries
- Facilities management
Customer support is key to this role, and you will also oversee use of the scheme for social activities, provide wellbeing support and manage any external partners to the scheme enabling customers to live independently and be provided with an excellent service. Along with the day-to-day management of your team who support in providing all housing and related services, to ensure customer’s needs are always met, you will also be responsible for Health and Safety on scheme (including fire tests and supporting our customers to stay safe) ensuring regular checks are completed and documented appropriately and in line with Group policy.
It’s a given, you will have excellent communication skills and be a true people person always on the lookout for opportunities to improve and enhance YHG’s service to our customers.
To be successful as a Scheme Manager, here at YHG, you will need to be able to demonstrate:
- Experience of managing Older People’s services, retirement living or over 55s Housing schemes
- In-depth knowledge of the services on offer to these customers through experience within Housing management or other relevant Housing sector experience
- Collaborative team player with a customer first mentality
- Excellent communicator, with experience of partnership working
- Resilient and adaptable, able to prioritise a busy and reactive workload
- Experience of health and safety within a communal environment
This role is really suited to someone who likes to interact with customers and deliver a people centric service, particularly to older people, who can manage a wide range of situations with empathy, sensitivity and diplomacy.
In return we offer £26,000 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offering provides much more than just a competitive salary and holiday allowance. Although you are based at Hollymere you will also have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required.
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile) they will be guaranteed an interview.
Retirement Living Services Scheme Manager in Ellesmere Port employer: YHG
At Your Housing Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Retirement Living Services Scheme Manager in Ellesmere Port. With a focus on employee wellbeing, we provide a comprehensive benefits package, including a contributory pension, advanced healthcare cash plan, and generous annual leave, alongside opportunities for professional growth and collaboration at our Youggle House facility. Join us to make a meaningful impact in the lives of older people while enjoying a vibrant community atmosphere and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Living Services Scheme Manager in Ellesmere Port
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what they stand for, especially when it comes to supporting older people. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Scheme Manager, you'll need to be a people person. Role-play common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Retirement Living Services Scheme Manager in Ellesmere Port
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting older people shine through. We want to see that you genuinely care about making a difference in their lives and how your experience aligns with this role.
Tailor Your CV:Make sure your CV is tailored to the Scheme Manager position. Highlight your relevant experience in managing older people's services and any specific achievements that demonstrate your skills in housing management.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the right fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at YHG. We can’t wait to hear from you!
How to prepare for a job interview at YHG
✨Know Your Stuff
Make sure you brush up on your knowledge of retirement living services and the specific needs of older people. Familiarise yourself with the key responsibilities of a Scheme Manager, such as health and safety protocols and customer support strategies. This will show that you're not just interested in the role, but that you understand it inside out.
✨Showcase Your People Skills
As a Scheme Manager, you'll be interacting with a variety of people daily. Prepare examples of how you've successfully managed relationships or resolved conflicts in previous roles. Highlight your communication skills and your ability to create a friendly, vibrant community for residents.
✨Demonstrate Your Team Spirit
This role requires collaboration with both staff and external partners. Be ready to discuss your experience working in teams and how you’ve contributed to a positive team environment. Share specific instances where you’ve worked together to achieve common goals, especially in housing management.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, the team you'll be working with, and the challenges they face in providing excellent service to customers. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
