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- Tasks: Join our team to deliver exceptional hospitality and memorable experiences for guests.
- Company: YHA Chester Trafford Hall is a historic hostel focused on enriching lives through outdoor activities.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and support for your well-being and career growth.
- Why this job: Be part of a friendly team, gain valuable skills, and make a positive impact on guests' lives.
- Qualifications: Passion for outdoor activities, customer service experience, and basic IT skills are preferred.
- Other info: Flexible hours, staff accommodation available, and a supportive environment for personal growth.
Reception & Activity Delivery Team Member
Permanent, flexible contract 25 hours per week, with the opportunity to work above 25 hours. £12.21 per hour (applies to all, including those under the age of 21). Staff accommodation is available at a rate of £69.83 per week.
YHA Chester Trafford Hall are looking for a Reception & Activity Delivery Team Member to join our team! YHA Chester Trafford Hall is situated just outside the city centre of Chester. YHA Chester Trafford Hall was originally built in 1756 and combines the grandeur of a glorious Georgian house with modern, sustainable facilities. YHA Chester Trafford Hall is situated about 5 miles from the centre of Chester, where public transport is limited. There is a bus route X30 bus from Chester to Warrington, if you are a car owner we have plenty of free onsite parking.
As a Reception & Activity Delivery Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Reception & Activity Delivery Team Member?
Our activity team members cover a wide range of customer-facing duties throughout the hostel, delivering an excellent service to all guests and visitors. We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Reception duties, checking guests in/out, admin tasks, serving refreshments and ensuring guests have a great stay with YHA.
- Ensuring safety and adherence to YHA standards and regulations, all while delivering engaging and enjoyable experiences.
- Tailoring activities to meet the unique needs of our guests, actively seeking feedback to enhance service and retention.
- Collaborating with group leaders to facilitate their roles and provide outstanding activity experiences.
- Maintaining and ensuring the functionality of equipment, promptly reporting any issues to the hostel's management team.
What Skills and Experience do you need to be a Reception & Activity Delivery Team Member?
The role concentrates mostly on the activities at the hostel, but there may be the requirement to assist in other hostel departments. Our Activity Team Members undertake a wide range of customer-facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service we are looking for the following qualities in our Activity Team Members:
- A passion for outdoor activities and energy for the outdoors
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Experience in working with young people, whether through volunteering or paid roles (desirable)
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply? Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member (Reception & Activity) - YHA Chester Trafford Hall
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you align your responses during any interviews or conversations with the team, showcasing your genuine interest in their work.
✨Tip Number 2
Highlight any experience you have with outdoor activities or working with young people. This role is all about creating memorable experiences, so sharing relevant stories can make you stand out as a candidate.
✨Tip Number 3
Be prepared to discuss how you handle busy periods and manage multiple tasks. The ability to prioritise and stay calm under pressure is crucial in a customer-facing role like this one.
✨Tip Number 4
If possible, visit YHA Chester Trafford Hall before your interview. This will give you a feel for the environment and allow you to ask informed questions, demonstrating your enthusiasm for the position.
We think you need these skills to ace Team Member (Reception & Activity) - YHA Chester Trafford Hall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and teamwork. Emphasise any roles where you've worked with young people or in hospitality settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for outdoor activities and your understanding of YHA's mission. Mention specific experiences that demonstrate your ability to deliver exceptional hospitality.
Showcase Relevant Skills: In your application, clearly outline your skills such as timekeeping, flexibility, and basic IT proficiency. Provide examples of how you've managed workload pressures in previous roles.
Research YHA: Familiarise yourself with YHA's values and services. Understanding their mission will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at YHA
✨Show Your Passion for Outdoor Activities
Make sure to express your enthusiasm for outdoor activities during the interview. Share any personal experiences or hobbies that demonstrate your love for the outdoors, as this aligns with the core values of YHA.
✨Highlight Customer Service Experience
Discuss your previous roles where you interacted with customers. Provide specific examples of how you ensured a positive experience for guests, as this is crucial for the Reception & Activity Delivery Team Member role.
✨Demonstrate Teamwork Skills
Be prepared to talk about your experience working in teams. Share instances where you collaborated with others to achieve a common goal, as teamwork is essential in this position.
✨Familiarise Yourself with YHA's Mission
Research YHA and understand its mission and values. Being able to articulate what YHA does and how it impacts young people's lives will show your genuine interest in the organisation and its goals.
