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- Tasks: Join our friendly team and create memorable experiences for guests in hospitality.
- Company: YHA is a social enterprise dedicated to enriching lives, especially for young people.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and support programs for your well-being.
- Why this job: This role offers fun tasks, a supportive culture, and the chance to make a real impact.
- Qualifications: Experience in customer service and teamwork is essential; we value all backgrounds.
- Other info: Flexible hours available, with staff accommodation at an affordable rate.
Hospitality Team Member
YHA Castleton Losehill Hall
Fixed term flexible contract
Part/full time and 25-42.5 hours per week
£11.44 per hour (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £63.70 per week
Are you looking for a fun and varied job in hospitality? YHA Castleton Losehill Hall are looking for a Hospitality Team Member to join their team!
As a Hospitality Team Member, you'll play a key role in making our gue sts' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Hospitality Assistant, Team Member, Hospitality Team Member
AMRT1_UKCT
Seasonal Team Member - YHA Castleton Losehill Hall employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Team Member - YHA Castleton Losehill Hall
✨Tip Number 1
Familiarize yourself with YHA's mission and values. Understanding what YHA stands for and how they enrich the lives of young people will help you align your answers during the interview and show your genuine interest in the role.
✨Tip Number 2
Highlight any previous customer service experience you have. Since this role involves face-to-face interaction with guests, sharing specific examples of how you've provided excellent service in the past can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your teamwork skills. YHA values collaboration, so think of instances where you've successfully worked as part of a team to achieve a common goal, and be ready to share those stories.
✨Tip Number 4
Show your flexibility and adaptability. The hospitality industry can be unpredictable, so be ready to talk about how you've managed varying workloads or dealt with unexpected challenges in previous roles.
We think you need these skills to ace Seasonal Team Member - YHA Castleton Losehill Hall
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hospitality Team Member at YHA Castleton Losehill Hall. Familiarize yourself with the key tasks and skills required to tailor your application accordingly.
Craft Your CV: Highlight any relevant experience in hospitality or customer service on your CV. Emphasize teamwork, timekeeping, and your ability to handle busy environments, as these are crucial for the role.
Write a Short Cover Letter: Although the application form is short, consider including a brief cover letter that expresses your enthusiasm for the position and why you want to work for YHA. Mention your understanding of their mission and how you can contribute.
Submit Your Application: Once your CV and application form are ready, submit them through the YHA Jobs website. Double-check for any errors and ensure all required information is included before hitting send.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your commitment to providing exceptional customer service and creating memorable experiences for guests.
✨Demonstrate Teamwork Skills
Since this role involves working closely with others, be prepared to discuss your experience in team settings. Provide examples of how you've collaborated with colleagues to achieve common goals and how you support others in a team environment.
✨Highlight Flexibility and Time Management
The job requires excellent timekeeping and the ability to manage varying pressures. Be ready to talk about how you prioritize tasks and handle busy periods, ensuring that you can adapt to different shifts and workload demands.
✨Understand YHA's Mission
Familiarize yourself with YHA's core purpose and values. During the interview, demonstrate your understanding of what YHA does and how it enriches the lives of young people. This will show your alignment with the organization's mission.
