At a Glance
- Tasks: Join our team to provide exceptional hospitality and memorable experiences for our guests.
- Company: YHA Brecon Beacons is a vibrant social enterprise focused on enriching lives through unique hostel stays.
- Benefits: Enjoy 10 free nights at hostels, staff discounts, and access to wellness support.
- Why this job: This role offers flexibility, teamwork, and the chance to work in a stunning location.
- Qualifications: Customer service experience and a positive attitude are key; we value lived experiences too!
- Other info: Perfect for university students with guaranteed hours and accommodation options available.
Job Description
YHA Brecon Beacons
We would like a team member to join our team as soon as we can on a fixed term contract, this may be suitable for university students as we will be looking to start one member of staff slightly later and finish earlier if necessary to fit in with the University Schedule.
This is a flexible contract but with guaranteed hours of 20 with the potential of more during the summer months
£12.21 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £69.83 per week
Are you looking for a fun and varied job in hospitality? YHA Brecon Beacons are looking for a Hospitality Team Member to join their team! YHA Brecon Beacons is a busy site with a small team, we all step in and help each other doing a variety of tasks making it a very varied and interesting role. We are within striking distance of Pen y Fan and the Four waterfalls making it extremely popular with walkers.
As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Hospitality Assistant, Team Member, Hospitality Team Member
AMRT1_UKCT
Seasonal Team Member - YHA Brecon Beacons employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Team Member - YHA Brecon Beacons
✨Tip Number 1
Familiarize yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous customer service experience you have. Since this role involves face-to-face interaction with guests, sharing specific examples of how you've provided excellent service in the past can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. Since the job requires excellent timekeeping and the ability to cover different shifts, showing that you can adapt to varying schedules will demonstrate your commitment to the role.
✨Tip Number 4
Show enthusiasm for the local area and outdoor activities. Since YHA Brecon Beacons is popular with walkers, expressing your interest in the local attractions and your willingness to share insights with guests can make you a more appealing candidate.
We think you need these skills to ace Seasonal Team Member - YHA Brecon Beacons
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Hospitality Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Make sure your CV is up-to-date and clearly outlines your previous experience in hospitality or customer service. Emphasize any teamwork, flexibility, and time management skills, as these are crucial for this role.
Write a Personal Statement: Include a brief personal statement in your application that reflects your passion for hospitality and your understanding of YHA's mission. Mention why you want to work at YHA Brecon Beacons specifically and how you can contribute to the team.
Follow Application Instructions: Ensure you submit your CV and complete the application form as instructed. Double-check for any specific requirements mentioned in the job listing, such as deadlines or additional documents needed.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality. Share any previous experiences you have had in customer service and how they shaped your desire to create memorable experiences for guests.
✨Demonstrate Team Spirit
Since this role involves working closely with a small team, highlight your ability to collaborate and support others. Share examples of how you've worked effectively in a team setting to achieve common goals.
✨Be Prepared for Flexibility
Discuss your availability and willingness to adapt to different shifts. Mention any experience you have managing varying workloads and how you prioritize tasks during busy periods.
✨Know YHA's Mission
Familiarize yourself with YHA's core purpose and values. Be ready to discuss how you align with their mission to enrich lives, especially for young people, and how you can contribute to that goal as a Hospitality Team Member.