Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to provide exceptional hospitality and create memorable experiences for guests.
- Company: YHA is a social enterprise dedicated to enriching lives, especially for young people.
- Benefits: Enjoy 10 free hostel stays yearly, discounts, and access to support programmes.
- Why this job: Be part of a friendly team in a stunning Georgian mansion while gaining valuable skills.
- Qualifications: Customer service experience and teamwork skills are essential; we value all backgrounds.
- Other info: Flexible hours, staff accommodation available, and ongoing training provided.
Flexible, temporary contract
Full time, 25 hours per week £12.21 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £69.83 per week
Are you looking for a fun and varied job in hospitality? YHA Stratford-upon-Avon are looking for a Hospitality Team Member to join their team! YHA Stratford-upon-Avon is located in the sleepy village of Alveston approx. 2 miles from Stratford Town Centre, on a regular bus route or walkable in 30-45 mins. This 160 bedded site offers hospitality to a range of groups, families and individuals in a splendid Georgian Mansion. As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Hospitality Team Member? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member? Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply? Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Seasonal Hospitality Team Member - YHA Stratford-upon-Avon employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Hospitality Team Member - YHA Stratford-upon-Avon
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with the team. Whether it's through a phone call or an informal chat, demonstrating your ability to engage positively with others can set you apart.
✨Tip Number 3
Be prepared to discuss your experience working in teams. Highlight specific examples where you've collaborated effectively, as teamwork is crucial in a hospitality environment like YHA.
✨Tip Number 4
If possible, visit YHA Stratford-upon-Avon before applying. This will give you a feel for the environment and allow you to mention specific observations during your application process, showing genuine interest.
We think you need these skills to ace Seasonal Hospitality Team Member - YHA Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you worked face-to-face with customers or in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific qualities they are looking for, such as excellent timekeeping and the ability to manage varying pressures.
Showcase Relevant Skills: In your application, clearly outline skills that match the job description, such as teamwork, flexibility, and customer service. Use examples from past experiences to demonstrate these skills effectively.
Follow Application Instructions: Ensure you submit your CV and complete the short application form as instructed. Double-check for any specific requirements mentioned in the job listing to avoid missing out on your chance.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality during the interview. Share any previous experiences that highlight your love for customer service and how you enjoy making guests feel welcome.
✨Demonstrate Teamwork Skills
Since this role involves working closely with others, be prepared to discuss examples of how you've successfully collaborated in a team environment. Highlight your ability to support colleagues and contribute to a common goal.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations, such as busy periods or difficult customers. Think about past experiences where you managed pressure effectively and be ready to share those stories.
✨Research YHA and Its Values
Familiarise yourself with YHA's mission and values before the interview. Understanding what the organisation stands for will help you align your answers with their core purpose and demonstrate your genuine interest in the role.
