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- Tasks: Join our team to provide exceptional hospitality and create memorable guest experiences.
- Company: YHA is a social enterprise dedicated to enriching lives through amazing hostel stays and experiences.
- Benefits: Enjoy 10 free hostel nights, discounts, and access to support programmes.
- Why this job: Be part of a friendly team in a stunning location while developing valuable skills.
- Qualifications: Customer service experience and teamwork skills are essential; we value lived experiences too.
- Other info: Flexible hours available, with training provided for all new team members.
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Seasonal Hospitality Team Member – YHA New Forest, Hampshire
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Client:
Location:
Hampshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
6070338ef115
Job Views:
8
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Hospitality Team Member
YHA New Forest – Burley, Hampshire
Fixed term, flexible contract
15 to 42.5 hours per week
£12.21 per hour (applies to all, including those under the age of 21)
Are you looking for a fun and varied job in hospitality? YHA New Forest are looking for a Hospitality Team Member to join their team! YHA New Forest is located on the edge of Burley in the heart of the New Forest National Park. Although our main hostel building has only 36 beds, our capacity for guests more than doubles in the summer with our various glamping and camping options, including Land pods, Bell Tents and an Airstream Caravan.
As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
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Seasonal Hospitality Team Member - YHA New Forest employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Hospitality Team Member - YHA New Forest
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you connect with the team during interviews and show your genuine interest in their work.
✨Tip Number 2
Highlight any previous customer service experience you have. Be ready to share specific examples of how you've provided excellent service, as this is crucial for the Hospitality Team Member role.
✨Tip Number 3
Demonstrate your teamwork skills. Think of instances where you've successfully collaborated with others to achieve a common goal, as this will resonate well with the hiring team.
✨Tip Number 4
Be prepared to discuss your flexibility and timekeeping. Since the role requires covering different shifts, showcasing your ability to adapt to varying workloads will make you a strong candidate.
We think you need these skills to ace Seasonal Hospitality Team Member - YHA New Forest
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Hospitality Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for hospitality and customer service. Share specific examples of past experiences where you provided excellent service or worked effectively in a team.
Highlight Relevant Experience: Make sure to include any previous roles in hospitality or customer service. Emphasise your ability to work under pressure, manage time effectively, and contribute positively to a team environment.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality. Share any previous experiences where you provided excellent customer service, as this will demonstrate your commitment to making guests' experiences memorable.
✨Know the YHA Mission
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they aim to enrich lives will help you align your answers with their core purpose during the interview.
✨Demonstrate Teamwork Skills
Be prepared to discuss examples of how you've worked effectively in a team. Highlight situations where you helped others achieve a common goal, as teamwork is crucial in a hospitality environment.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to explain how you would handle difficult situations or busy periods, showcasing your ability to manage pressure and prioritise tasks.
