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- Tasks: Join our team to provide exceptional hospitality and create memorable experiences for guests.
- Company: YHA is a social enterprise dedicated to enriching lives through amazing hostel stays and experiences.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and access to wellness support.
- Why this job: Work in stunning Yorkshire Dales, meet diverse guests, and grow your skills in a friendly environment.
- Qualifications: Customer service experience and teamwork skills are essential; we value lived experiences too.
- Other info: Flexible hours, staff accommodation available, and a chance to explore beautiful walking routes.
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Seasonal Hospitality Team Member – YHA Malham, Leyburn
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Client:
Location:
Leyburn, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
917929de0f9d
Job Views:
6
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Hospitality Team Member
Fixed term, flexible contract
25 – 42.5 hours per week
£12.21 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £69.83 per week
Are you looking for a fun and varied job in hospitality? YHA Malham are looking for a Hospitality Team Member to join their team!
Located in the stunning Yorkshire Dales, Malham is a beautiful rural village with some of the UK’s best walking routes, the Pennine Way is literally on the doorstep of the hostel. Just 20 minutes walk away is the iconic Malham Cove, a rock climbers paradise, and heading in the opposite direction but just as close is the spectacular waterfall of Gordale Scar. For the brave why not have a wild swim in the waterfall at Janet’s Foss, or simply immerse yourself in nature.
Skipton, home to a medieval castle, winner of best UK High Street, and has also been voted the happiest place to live is just 11 miles away. There are large supermarkets, boutique shops, and several cafés & eateries.
The Settle – Carlisle line is one of the UK’s most famous scenic rail routes and starts in the small town of Settle 7 miles away.
YHA Malham is a busy hostel that welcomes a whole host of guests from school groups, to Pennine Way, and Yorkshire 3 Peak walkers, and DofE and NCS groups to Way of the Roses cyclists, not forgetting those who come to simply kick back, relax and enjoy the surrounding countryside.
As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
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Seasonal Hospitality Team Member - YHA Malham employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Hospitality Team Member - YHA Malham
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you connect with the team and demonstrate your enthusiasm for their work during any interviews or conversations.
✨Tip Number 2
Highlight your customer service experience in casual settings. Since this role involves face-to-face interaction, sharing specific examples of how you've provided excellent service in previous jobs can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility and timekeeping skills. Given the varied shifts and busy environment at YHA Malham, showcasing your ability to adapt and manage your time effectively will be crucial.
✨Tip Number 4
Research the local area and popular attractions near YHA Malham. Being knowledgeable about the surroundings will not only impress your interviewers but also enable you to provide valuable insights to guests.
We think you need these skills to ace Seasonal Hospitality Team Member - YHA Malham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hospitality Team Member at YHA Malham. Familiarise yourself with the job description and think about how your skills and experiences align with what they are looking for.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or customer service. Emphasise any previous roles where you worked face-to-face with customers or in a team environment, as these are key qualities for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific reasons why you want to work at YHA Malham and how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality during the interview. Share any previous experiences that highlight your love for customer service and how you enjoy making guests feel welcome.
✨Know the Local Area
Familiarise yourself with the local attractions and activities around YHA Malham. Being able to discuss nearby walking routes, landmarks, and the beauty of the Yorkshire Dales will show your interest in the role and help you connect with potential guests.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to share examples of how you've successfully worked in a team before. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Hospitality Team Member. Be ready to discuss how you would handle difficult situations or ensure guest satisfaction, showcasing your problem-solving skills.
