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- Tasks: Join our team to provide exceptional hospitality and create memorable experiences for guests.
- Company: YHA is a social enterprise dedicated to enriching lives, especially for young people through amazing hostel stays.
- Benefits: Enjoy 10 free hostel nights yearly, staff discounts, and access to wellness support.
- Why this job: Be part of a friendly team, gain valuable skills, and contribute to a positive social impact.
- Qualifications: Experience in customer service and teamwork is essential; we value lived experiences as much as skills.
- Other info: Flexible hours, staff accommodation available, and comprehensive training provided.
Flexible/temporary contract
Full time 25-42.5 hours per week
£12.21 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £69.83 per week
Are you looking for a fun and varied job in hospitality? YHA Castleton are looking for a Hospitality Team Member to join their team! As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member? Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description. At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply? Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Seasonal Hospitality Team Member - YHA Castleton employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Hospitality Team Member - YHA Castleton
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with YHA. Whether it's through a phone call or an email, demonstrating your ability to communicate effectively and warmly can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your experience working in teams. YHA values collaboration, so think of examples where you've successfully worked with others to achieve a common goal, and be ready to share those stories.
✨Tip Number 4
Highlight your flexibility and timekeeping skills. Since the role requires covering different shifts, emphasising your reliability and willingness to adapt to varying workloads will demonstrate that you're a great fit for the team.
We think you need these skills to ace Seasonal Hospitality Team Member - YHA Castleton
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hospitality Team Member position. Understand the key responsibilities and the skills required, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in customer service and teamwork in your CV. Use specific examples that demonstrate your ability to manage varying pressures and provide excellent hospitality.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of YHA's mission. Mention how your personal experiences align with their values and how you can contribute to creating memorable guest experiences.
Follow Application Instructions: Ensure you submit your CV and complete the application form as instructed. Double-check for any specific requirements or questions that need to be addressed in your application.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and creating memorable experiences for guests.
✨Demonstrate Teamwork Skills
Since this role involves working closely with others, be prepared to discuss examples of how you've successfully collaborated in a team environment. Highlight your ability to support colleagues and work towards common goals.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations, such as busy periods or difficult customers. Think of specific examples from your past experiences that showcase your problem-solving skills and ability to manage pressure.
✨Research YHA and Its Values
Familiarise yourself with YHA's mission and values before the interview. Understanding what the organisation stands for will help you align your answers with their core purpose and demonstrate your genuine interest in being part of their team.
