Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to provide exceptional hospitality and customer service in a vibrant hostel environment.
- Company: YHA Cambridge is a historic, beloved city hostel offering modern accommodation and a bustling cafe-bar.
- Benefits: Enjoy competitive pay, exclusive discounts, free YHA membership, and 10 free hostel stays each year.
- Why this job: Experience a unique workplace culture that values diversity and personal growth while making guests' experiences memorable.
- Qualifications: We welcome applicants with excellent customer service skills and a passion for hospitality, regardless of experience.
- Other info: Flexible hours available, with opportunities for training and personal development in an inclusive team.
Looking for work opportunities in hospitality? YHA Cambridge is one of YHA's oldest and best-loved city hostels, providing superb, modern accommodation for those looking to explore the historic city of Cambridge. The youth hostel is in a prime location, only five minutes' walk from the train station, making it easily accessible. YHA Cambridge is a vibrant hostel with a bustling cafe-bar.
We are looking for a dynamic, hard-working team member willing to work five days a week, including weekends, with some experience and excellent customer service skills who thrives in a busy international environment. You will need to show initiative, passion for customer service, and be able to work with minimal supervision. Our hostel offers an entirely distinctive workplace, far from the ordinary office setting.
At YHA Cambridge, we believe in valuing our team members and ensuring they have access to great perks:
- Competitive hourly rate: We offer a pay of £12.21 + £1.20 Local Living Allowance per hour (this role is flexible, 25-37.5 hours per week).
- Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
- Free YHA Membership: Receive a complimentary YHA Membership each year.
- Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.
There are a multitude of advantages to being part of the YHA team. To explore more about the benefits we offer, visit our YHA Jobs website today. Join us for a unique work experience and discover the YHA difference for yourself.
The Role: Your Key Contributions
As a Hospitality Team Member, you'll play a crucial role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality, regardless of your background or experience.
Your Responsibilities
- Providing warm hospitality and great customer service to all our customers, members, and guests.
- Working on reception and offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
- Utilizing our systems for efficient guest check-ins and check-outs and food & beverage sales and service.
- Carrying out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
- Assisting in the preparation of food in the kitchen and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
- Suggesting enjoying dinner with us or offering a beverage or dessert as you assist with table service, ensuring a diverse and welcoming experience for all guests.
What We Value
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Ready to Join Us?
If this opportunity resonates with you, we invite you to submit your CV and complete our brief application form. Feel free to attach a cover letter to further express your unique qualifications and experiences. If you require any assistance, our YHA Jobs website's contact page is available to support you.
Discover YHA
For more insights into the YHA charity, our unique culture, and rich heritage, please explore our jobs website. Our primary strategic priority is to make YHA accessible for all, an essential part of our charitable mission. We actively seek to build a diverse team, and we extend a warm welcome to applicants from all backgrounds.
Learn More About Us
To gain a deeper understanding of what it's like to be a part of YHA, visit the 'Working for YHA' pages on our YHA Jobs website. Join YHA, and let's embark on this incredible journey together. Your distinct perspective and experiences are valuable assets to our inclusive community.
PLEASE NOTE
All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Seasonal Hospitality Team Member - YHA Cambridge employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Hospitality Team Member - YHA Cambridge
✨Tip Number 1
Familiarise yourself with YHA Cambridge and its unique offerings. Understanding the hostel's history, location, and services will help you engage with guests and demonstrate your passion for the role during interviews.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service when networking. Connect with current or former YHA employees on platforms like LinkedIn to gain insights and potentially get a referral.
✨Tip Number 3
Showcase your ability to work in a busy environment by preparing examples of how you've successfully managed multiple tasks or dealt with challenging situations in past roles. This will demonstrate your readiness for the dynamic atmosphere at YHA Cambridge.
✨Tip Number 4
Be proactive in your approach. Visit YHA Cambridge if possible, engage with staff, and express your interest in the position. This personal touch can make a lasting impression and show your enthusiasm for joining the team.
We think you need these skills to ace Seasonal Hospitality Team Member - YHA Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any roles where you worked in busy environments or had to show initiative, as these are key qualities YHA Cambridge is looking for.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for customer service and your enthusiasm for working in a vibrant hostel environment. Mention specific experiences that demonstrate your ability to thrive under pressure and work with minimal supervision.
Showcase Your Personality: YHA values diverse perspectives, so let your personality shine through in your application. Share anecdotes that reflect your warmth and hospitality, which are essential for creating memorable guest experiences.
Follow Application Instructions: Ensure you complete the brief application form as instructed and attach your CV and cover letter. Double-check that all documents are correctly formatted and free of errors before submitting your application through the YHA Jobs website.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality during the interview. Share any relevant experiences that highlight your love for customer service and how you enjoy making guests feel welcome.
✨Demonstrate Team Spirit
YHA values teamwork, so be prepared to discuss how you work well with others. Share examples of past experiences where you collaborated effectively with colleagues to achieve a common goal.
✨Prepare for Customer Service Scenarios
Think about potential customer service challenges you might face in a busy hostel environment. Be ready to discuss how you would handle difficult situations or provide exceptional service to guests.
✨Research YHA and Its Values
Familiarise yourself with YHA's mission and values before the interview. Understanding their commitment to inclusivity and diverse perspectives will help you align your answers with what they are looking for in a candidate.
