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- Tasks: Join our team to provide exceptional hospitality and create memorable experiences for guests.
- Company: YHA is a social enterprise dedicated to enriching lives through brilliant hostel stays and experiences.
- Benefits: Enjoy 10 free hostel nights, discounts, and access to support programmes for your well-being.
- Why this job: Work in a fun, dynamic environment by the beach with a supportive team and opportunities for growth.
- Qualifications: Experience in customer service and teamwork is preferred; we value lived experiences as much as skills.
- Other info: Transportation is required as public transport options are limited; staff accommodation is not available.
YHA Boggle Hole near Robin Hoods Bay is looking for Team Members to join their team! YHA Boggle Hole is a lovely hostel right next to the beach, providing accommodation for groups, families, and individuals for a traditional seaside holiday. The job involves housekeeping, helping in the café, and assisting with meals for guests in a busy environment with a great team of existing staff.
As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members, and guests.
- Working on reception, offering insights about the hostel and the local area.
- Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
To provide excellent service to our guests, we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application, we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Seasonal Hospitality Team Member - YHA Boggle Hole employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Hospitality Team Member - YHA Boggle Hole
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you convey your passion for their work during any interviews or conversations with staff.
✨Tip Number 2
Highlight your customer service experience in any discussions. Since the role involves face-to-face interaction with guests, sharing specific examples of how you've provided excellent service can set you apart.
✨Tip Number 3
Be prepared to discuss your teamwork skills. The role requires collaboration with others, so think of instances where you've successfully worked as part of a team to achieve a common goal.
✨Tip Number 4
Plan your transportation ahead of time. Since public transport options are limited, showing that you have a reliable way to get to YHA Boggle Hole will demonstrate your commitment to the role.
We think you need these skills to ace Seasonal Hospitality Team Member - YHA Boggle Hole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you worked face-to-face with customers or in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific qualities they are looking for, such as excellent timekeeping and the ability to manage varying pressures.
Showcase Relevant Skills: In your application, clearly outline skills that match the job description, such as teamwork, flexibility, and customer service. Use examples from past experiences to demonstrate these skills effectively.
Follow Application Instructions: Ensure you submit your CV and complete the short application form as instructed. Double-check for any specific requirements mentioned in the job listing to avoid missing out on your chance.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality during the interview. Share any previous experiences you've had in customer service and how they shaped your desire to create memorable experiences for guests.
✨Demonstrate Team Spirit
YHA values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated with colleagues in the past to achieve common goals, especially in busy environments.
✨Highlight Your Flexibility
Since the role requires excellent timekeeping and flexibility, be ready to talk about your availability and willingness to cover different shifts. Mention any experiences where you successfully managed varying workloads or adapted to changing circumstances.
✨Research YHA's Mission
Familiarise yourself with YHA's core purpose and values before the interview. Understanding their mission to enrich lives through hospitality will help you align your answers with what they are looking for in a candidate.
