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- Tasks: Support the Hostel Manager in daily operations and create a welcoming environment for guests.
- Company: YHA is a social enterprise dedicated to enriching lives through memorable hostel experiences.
- Benefits: Enjoy 10 free hostel stays yearly, staff discounts, and access to wellness support.
- Why this job: Join a friendly team in a stunning location with opportunities for personal growth and fun.
- Qualifications: Experience in customer service and hospitality; leadership skills are a plus.
- Other info: Staff accommodation available at £69.83 per week.
YHA Ravenstor, Miller's Dale, Derbyshire
Fixed term seasonal contract for 25-42.5 hours per week. £13.13 per hour (applies to all, including those under the age of 21). Staff accommodation is available at a rate of £69.83 per week.
Are you looking for a fun and varied job in hospitality management? YHA Ravenstor are looking for a Duty Manager to support the Hostel Manager! YHA Ravenstor is a National Trust property set in 70 acres of its own grounds with stunning views over the Peak District National Park. There is plenty to do from cycling, rock climbing, walking, visiting local villages or just chilling out! We are a 71 bed hostel in a large country house with lovely open fires, parquet floors and great views.
As a Duty Manager you'll support the Hostel Manager with the day-to-day management of the hostel. You'll create a great place for our teams to work and ensure our guests have a great experience in our hostels.
Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Duty Manager? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
- Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience do you need to be a Duty Manager? Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests. To provide this service we are looking for candidates who have:
- Experience of working face-to-face with customers
- Experience in hospitality or customer service, including the management and delivery of a quality service
- Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
- Food safety level 2 and APLH level 2 qualifications (desirable)
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply? Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Seasonal Duty Manager - YHA Ravenstor employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Duty Manager - YHA Ravenstor
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your answers during any interviews, showcasing your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience. Since the role involves face-to-face interaction with guests, be prepared to discuss specific examples of how you've provided excellent service in previous roles.
✨Tip Number 3
Demonstrate your leadership skills. If you've managed a team before, think of instances where you successfully guided or supported your colleagues, as this will be crucial for the Duty Manager position.
✨Tip Number 4
Prepare for situational questions. Be ready to discuss how you would handle busy periods or conflicts within the team, as this will show your ability to manage varying pressures effectively.
We think you need these skills to ace Seasonal Duty Manager - YHA Ravenstor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager at YHA Ravenstor. Highlight your relevant experience in hospitality and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise any previous management roles, customer service experience, and relevant qualifications like food safety.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific examples of how you've successfully managed teams or improved guest experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you provided excellent customer service or created memorable guest experiences, as this aligns with YHA's mission.
✨Demonstrate Team Leadership Skills
Since the role involves managing a team, be prepared to discuss your previous leadership experiences. Highlight how you've guided and supported team members in past roles, fostering a collaborative environment.
✨Familiarise Yourself with YHA's Values
Research YHA's core purpose and values before the interview. Understanding what YHA stands for and how they operate will show your genuine interest in the organisation and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle various situations, such as busy periods or guest complaints. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to prioritise tasks under pressure.
