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- Tasks: Join our team to create unforgettable experiences for guests through engaging activities.
- Company: YHA is a social enterprise dedicated to enriching lives, especially for young people.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and access to wellness support.
- Why this job: Be part of a friendly team while gaining valuable skills in hospitality and outdoor activities.
- Qualifications: Passion for outdoor activities, customer service experience, and teamwork skills are essential.
- Other info: Flexible hours, staff accommodation available, and ongoing training provided.
Activity Team Member
YHA Castleton Losehill Hall
Fixed term flexible contract
25 – 42.5 hours per week
£11.44 per hour (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £63.70 per week
Are you looking for a fun and varied job in hospitality? YHA Castleton Losehill Hall are looking for an Activity Team Member to join their team!
As an Activity Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as an Activity Team Member?
Our activity team members cover a wide range of customer-facing duties throughout the hostel, delivering an excellent service to all guests and visitors.
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Ensuring safety and adherence to YHA standards and regulations, all while delivering engaging and enjoyable experiences.
- Tailoring activities to meet the unique needs of our guests, actively seeking feedback to enhance service and retention.
- Collaborating with group leaders to facilitate their roles and provide outstanding activity experiences.
- Maintaining and ensuring the functionality of equipment, promptly reporting any issues to the hostel's management team.
What Skills and Experience do you need to be an Activity Team Member?
The role concentrates mostly on the activities at the hostel, but there may be the requirement to assist in other hostel departments. Our Activity Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service we are looking for the following qualities in our Activity Team Members:
- A passion for outdoor activities and energy for the outdoors
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Experience in working with young people, whether through volunteering or paid roles (desirable)
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Activity Team Member
Keywords: Hospitality Assistant, Team Member, Activity Instructor, Teaching assistant, forest school assistant
AMRT1_UKCT
Seasonal Activity Team Member - YHA Castleton Losehill Hall employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Activity Team Member - YHA Castleton Losehill Hall
✨Tip Number 1
Show your passion for outdoor activities! When you get the chance to speak with the hiring team, share your experiences and enthusiasm for outdoor adventures. This will help you stand out as a candidate who truly aligns with YHA's mission.
✨Tip Number 2
Highlight any experience you have working with young people. Whether through volunteering or paid roles, demonstrating your ability to engage and connect with this demographic can be a significant advantage in your application.
✨Tip Number 3
Be prepared to discuss teamwork. Since the role involves collaborating with others, think of examples from your past where you successfully worked as part of a team to achieve a common goal. This will show that you're a great fit for the Activity Team.
✨Tip Number 4
Familiarize yourself with YHA's core purpose and values. Understanding what YHA stands for and how they operate will not only help you in the interview but also demonstrate your genuine interest in being part of their mission.
We think you need these skills to ace Seasonal Activity Team Member - YHA Castleton Losehill Hall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasize any roles where you've worked with young people or in team settings, as these are key qualities for the Activity Team Member position.
Craft a Short Cover Letter: Write a brief cover letter that expresses your passion for outdoor activities and your enthusiasm for working with guests. Mention specific experiences that demonstrate your ability to deliver excellent service and work collaboratively.
Showcase Relevant Skills: In your application, clearly outline your basic IT skills, timekeeping abilities, and flexibility in covering different shifts. These skills are essential for managing the varied demands of the role.
Complete the Application Form: Fill out the application form on the YHA Jobs website carefully. Ensure all information is accurate and complete, as this will be your first impression with the hiring manager.
How to prepare for a job interview at YHA
✨Show Your Passion for Outdoor Activities
Make sure to express your enthusiasm for outdoor activities during the interview. Share any personal experiences or hobbies that highlight your love for the outdoors, as this aligns with the core values of YHA.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to ensure a positive experience for guests, as this is crucial for the role.
✨Emphasize Teamwork Experience
Discuss your ability to work effectively in a team. Provide specific examples of how you've collaborated with others to achieve common goals, as teamwork is essential for the Activity Team Member position.
✨Be Ready to Discuss Flexibility and Time Management
Expect questions about your flexibility in covering different shifts and managing varying workloads. Prepare to share how you prioritize tasks and handle busy periods, showcasing your excellent timekeeping skills.
