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- Tasks: Manage daily operations and create a welcoming environment for guests and staff.
- Company: YHA is a social enterprise focused on enriching lives through memorable hostel experiences.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and access to wellness support.
- Why this job: Join a friendly team in a stunning location while making a positive impact on guests' experiences.
- Qualifications: Experience in hospitality, people management, and excellent customer service skills required.
- Other info: Staff accommodation available at a low weekly rate; training provided.
The predicted salary is between 17000 - 20000 £ per year.
Hostel Manager
YHA Langdon Beck
Fixed Term of initially until 28/2/2026, however, could be extended
Part time offering a minimum of 25 hours per week
£28,487 per annum ( based on 42.5hrs per week, pro rata for reduced hours)
Staff accommodation is available at a rate of £63.70 per week
Are you looking for a fun and varied job in hospitality management? YHA Langdon Beck are looking for a Hostel Manager! YHA Langdon Beck is a small, rural hostel located in the heart of Upper Teesdale, an Area of Outstanding Natural Beauty in County Durham. This hostel provides accommodation for walkers, cyclists, canoeists, bird watchers, flower spotters, school and youth groups, families and more. The Pennine Way, the River Tees, Cowgreen Reservoir, the waterfalls of High and Low Force, and Cauldron Snout are all within a few miles. Due to to the remote nature f this hostel there will be elements of lone working.
As a Hostel Manager you'll be responsible for the day-to-day management of your hostel. You'll create a great place for our teams to work and ensure our guests have a great experience in our hostels.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will you be doing as a Hostel Manager?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Achievement of targets across all aspects of the hostel operation including food and beverage. You will be accountable for maximising as well as controlling expenditure.
- Managing a team of employees and volunteers.
- Contributing to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties.
What Skills and Experience do you need to be a Hostel Manager?
Our Hostel Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.
To provide this service we are looking for candidates who have:
- Proven experience of working within the hospitality industry Рhotels, caf̩s, hostels
- Experience of people management – recruitment, induction, development, conducting reviews and managing performance
- Excellent customer service skills – experience of handling difficult situations
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Food safety level 2 and APLH level 2 qualifications (desirable)
- Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
- Experience of managing P&Ls (profit and loss) and budgets – cash handling, managing a budget
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Hostel Manager
Keywords: General Manager, Hospitality Manager
AMRT1_UKCT
Hostel Manager - YHA Langdon Beck employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Manager - YHA Langdon Beck
✨Tip Number 1
Familiarize yourself with the YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your application and interview responses with their core purpose, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in managing teams and handling customer service situations. Be ready to share specific examples of how you've successfully managed staff or resolved conflicts, as these skills are crucial for the Hostel Manager role.
✨Tip Number 3
Prepare to discuss your knowledge of budget management and P&L statements. Since you'll be accountable for maximizing and controlling expenditure, demonstrating your financial acumen will set you apart from other candidates.
✨Tip Number 4
Show your passion for hospitality and the outdoors. Given the hostel's location and target audience, expressing your enthusiasm for providing great experiences for guests who enjoy nature and adventure can resonate well with the hiring team.
We think you need these skills to ace Hostel Manager - YHA Langdon Beck
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hostel Manager at YHA Langdon Beck. Familiarize yourself with the key skills and experiences they are looking for, such as hospitality experience and people management.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality management. Emphasize your customer service skills, team management experience, and any qualifications related to food safety or budget management.
Craft a Compelling Application Form: When filling out the application form, be concise but thorough. Use specific examples from your past experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
Show Your Passion for YHA: In your application, express your enthusiasm for working with YHA and its mission. Mention any personal experiences with hostels or how you align with their values of enriching lives, especially for young people.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for creating memorable guest experiences, as this aligns with YHA's mission.
✨Demonstrate People Management Skills
Prepare examples of how you've successfully managed teams in the past. Discuss your approach to recruitment, training, and performance management, as these are key responsibilities for the Hostel Manager role.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss challenging situations you've faced in previous roles and how you resolved them. This will showcase your excellent customer service skills and ability to handle pressure, which are crucial for managing a hostel.
✨Understand YHA's Core Values
Familiarize yourself with YHA's mission and values before the interview. Being able to articulate how your personal values align with YHA's goals will demonstrate your commitment to the organization and its purpose.
