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- Tasks: Join our fun team, serving drinks, checking in guests, and ensuring a clean environment.
- Company: YHA Manchester is a vibrant hostel located in the historic Castlefield area, welcoming travellers from around the globe.
- Benefits: Enjoy 10 free nights at hostels, discounts, and access to an Employee Assistance Program.
- Why this job: Be part of a friendly team, gain valuable experience, and make guests' stays memorable.
- Qualifications: Customer service experience and a flexible attitude are essential; we value lived experiences too.
- Other info: Shifts range from 6:30am to 10:30pm, including weekends; training provided.
Hospitality Team Member
YHA Manchester
Permanent, flexible contract
Part time – min 20 hours a week
£12.21 per hour (applies to all, including those under the age of 21)
Here at YHA Manchester we are looking for two Hospitality Team Members to join our happy, fun team!
YHA Manchester is located in the historic Castlefield area of Manchester next to the canal and accommodates people from all over the world, from backpackers stopping by on their travels seeing the world, to school groups, to a lively weekend crowd staying to enjoy various events and of course football! Our Team members do a bit of everything. One day you could be working in our bar serving drinks, another day serving breakfasts, another day checking people in at reception, perhaps jumping in to help our hard working housekeepers, and other days doing it all on the same day!
It\’s a 20 hour a week role with opportunities for more during busy periods. If you\’re at uni or have other commitments we\’ll try our best to help you work round them, as our shifts range between 6:30am and 10:30pm. All we ask is that you\’re as flexible as possible, hard working and willing to get stuck in. The more flexible you are, the better. We\’ll teach you everything you need to know and welcome you into our international friendly team. Please be aware this role requires you to work weekends.
As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Hospitality Assistant, Team Member, Hospitality Team Member
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Hospitality Team Member - YHA Manchester employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - YHA Manchester
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your flexibility and willingness to work varied shifts. Since the role requires working weekends and different hours, emphasising your adaptability can make you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for customers, as this is crucial for a Hospitality Team Member role.
✨Tip Number 4
Research the local area around YHA Manchester. Being knowledgeable about the attractions and amenities nearby will not only impress during your interview but also help you assist guests effectively.
We think you need these skills to ace Hospitality Team Member - YHA Manchester
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hospitality Team Member at YHA Manchester. Familiarise yourself with the job description and think about how your skills and experiences align with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and teamwork. Emphasise any previous roles where you worked face-to-face with customers or in a hospitality setting, as this will resonate well with YHA's expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific qualities they are looking for, such as flexibility and excellent timekeeping, and provide examples from your past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at YHA
✨Show Your Customer Service Skills
As a Hospitality Team Member, you'll be interacting with guests from all walks of life. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to make guests feel welcomed and valued.
✨Demonstrate Flexibility
This role requires a flexible approach to work hours and tasks. During the interview, emphasise your willingness to adapt to different shifts and responsibilities. Share any experiences where you successfully managed changing demands.
✨Know YHA's Mission
Familiarise yourself with YHA's core purpose and values. Understanding what the organisation stands for will show your genuine interest in the role and help you align your answers with their mission during the interview.
✨Prepare for Teamwork Questions
Since teamwork is crucial in this role, be ready to discuss your experiences working in a team. Think of specific examples where you contributed to a common goal or helped a colleague, as this will demonstrate your collaborative spirit.
