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- Tasks: Join our team to create memorable experiences for guests through excellent service and hospitality.
- Company: YHA is a social enterprise dedicated to enriching lives, especially for young people.
- Benefits: Enjoy 10 free hostel nights yearly, staff discounts, and free YHA membership.
- Why this job: Be part of a friendly team with training opportunities and a focus on personal growth.
- Qualifications: Customer service experience and teamwork skills are essential; we value lived experiences too.
- Other info: This role is currently open only to existing YHA employees.
Please Note: This role is open to current employees of YHA England and Wales only at this time.
Permanent, part time, 14 hours per week role
£13.41 per hour - £12.21 per hour + £1.20 Local Living Allowance (applies to all, including those under the age of 21)
Are you looking for a fun and varied job in hospitality? YHA London Earls Court are looking for a Hospitality Team Member to join their team! As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area.
- Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member? Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description. At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills. If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply? Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Hospitality Team Member - YHA London Earls Court employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - YHA London Earls Court
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role focuses heavily on providing excellent service, be ready to share specific examples of how you've positively impacted customer experiences in previous roles.
✨Tip Number 3
Demonstrate your teamwork skills. Be prepared to discuss how you've collaborated with others in past jobs, as this role requires working closely with a team to achieve common goals.
✨Tip Number 4
Be flexible with your availability. Since the job requires covering different shifts, showing that you can adapt to varying schedules will make you a more attractive candidate.
We think you need these skills to ace Hospitality Team Member - YHA London Earls Court
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you worked face-to-face with customers, as this is crucial for the Hospitality Team Member position.
Craft a Strong Application Form: When completing the application form, be concise but thorough. Use specific examples from your past experiences that demonstrate your ability to work in a team, manage time effectively, and handle varying pressures.
Show Your Passion for YHA: In your application, express your understanding of YHA's mission and values. Mention why you want to work for YHA specifically and how you can contribute to their goal of providing exceptional hospitality.
Proofread Your Application: Before submitting, take the time to proofread your CV and application form. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and creating memorable experiences for guests.
✨Demonstrate Teamwork Skills
Since this role involves working closely with others, be prepared to discuss examples of how you've successfully collaborated in a team setting. Highlight your ability to support colleagues and work towards common goals.
✨Know YHA's Mission
Familiarise yourself with YHA's core purpose and values. Understanding what the organisation stands for will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Service Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle various situations, demonstrating your problem-solving skills and ability to manage pressure effectively.
