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- Tasks: Deliver exceptional customer service and assist with guest check-ins, food preparation, and housekeeping.
- Company: YHA Cambridge is a vibrant hostel in a prime location, perfect for exploring historic Cambridge.
- Benefits: Enjoy competitive pay, free YHA membership, and 10 free hostel stays per year for you and friends.
- Why this job: Join a dynamic team in a unique environment that values diversity and personal growth.
- Qualifications: Experience in customer service is preferred, but passion and initiative are key.
- Other info: Flexible hours available, with a permanent contract and opportunities for ongoing training.
YHA Cambridge is one of YHA's oldest and best-loved hostels, providing superb, modern accommodation for those looking to explore the historic city of Cambridge. The youth hostel is in a prime location, only three minutes' walk from the train station, making it easily accessible. YHA Cambridge is a vibrant hostel with a bustling cafe-bar.
We are looking for a dynamic, hard-working team member willing to work five days a week, including weekends, with some experience and excellent customer service skills who thrives in a busy international environment. You will need to show initiative, passion for customer service, and be able to work with minimal or no supervision. Our hostel offers an entirely distinctive workplace, far from the ordinary office setting.
At YHA Cambridge, we believe in valuing our team members and ensuring they have access to great perks:
- Competitive hourly rate: We offer a pay of £12.21 + £1.20 Local Living Allowance per hour (this role is flexible, 25-37.5 hours per week, permanent contract).
- Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
- Free YHA Membership: Receive a complimentary YHA Membership each year.
- Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.
As a Hospitality Team Member, you'll play a crucial role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality, regardless of your background or experience.
Your Responsibilities:
- Providing warm hospitality and great customer service to all our customers, members, and guests.
- Working on reception and offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
- Utilizing our systems for efficient guest check-ins and check-outs and food & beverage sales and service.
- Carrying out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
- Assisting in the preparation of food in the kitchen and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
If this opportunity resonates with you, we invite you to submit your CV and complete our brief application form. Feel free to attach a cover letter to further express your unique qualifications and experiences. If you require any assistance, our YHA Jobs website's contact page is available to support you.
Join YHA, and let's embark on this incredible journey together. Your distinct perspective and experiences are valuable assets to our inclusive community.
Hospitality Team Member - YHA Cambridge employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - YHA Cambridge
✨Tip Number 1
Familiarise yourself with YHA's values and mission. Understanding their commitment to inclusivity and exceptional customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your passion for hospitality and your ability to thrive in a busy environment.
✨Tip Number 3
Visit YHA Cambridge if possible, or research the local area to gather insights about the hostel and its surroundings. Being knowledgeable about the location will help you engage with guests and show your initiative.
✨Tip Number 4
Prepare to discuss how you can contribute to creating a welcoming atmosphere for diverse guests. Highlight any experiences you have working with international teams or customers, as this aligns with YHA's vibrant and inclusive culture.
We think you need these skills to ace Hospitality Team Member - YHA Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any roles where you've worked in busy environments or have had to show initiative.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for customer service and why you want to work at YHA Cambridge specifically. Mention any personal experiences that align with their values of inclusivity and diversity.
Showcase Your Skills: In your application, clearly outline your skills that match the job description, such as communication, teamwork, and the ability to work independently. Provide examples of how you've demonstrated these skills in previous roles.
Follow Application Instructions: Ensure you complete the brief application form as instructed and attach your CV and cover letter. Double-check for any specific requirements mentioned in the job listing to avoid missing out on your chance.
How to prepare for a job interview at YHA
✨Show Your Passion for Customer Service
During the interview, make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Your Initiative
YHA values team members who can work with minimal supervision. Be prepared to discuss situations where you took the initiative in previous roles, whether it was solving a problem or improving a process.
✨Familiarise Yourself with YHA Cambridge
Research YHA Cambridge and its unique offerings before the interview. Being knowledgeable about the hostel's location, services, and atmosphere will show your genuine interest in the role and help you stand out.
✨Emphasise Teamwork and Inclusivity
YHA prides itself on being an inclusive environment. Highlight your ability to work well in diverse teams and share any experiences that demonstrate your commitment to inclusivity and collaboration.
