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- Tasks: Provide exceptional hospitality and customer service in a vibrant hostel environment.
- Company: YHA Cambridge is a historic, beloved hostel located near the train station.
- Benefits: Enjoy competitive pay, free YHA membership, and 10 free hostel stays per year.
- Why this job: Join a diverse team and make memorable experiences for guests in a unique setting.
- Qualifications: Experience in customer service and a passion for hospitality are essential.
- Other info: Flexible hours with a permanent contract; training and personal growth opportunities available.
YHA Cambridge is one of YHA's oldest and best-loved hostels, providing superb, modern accommodation for those looking to explore the historic city of Cambridge. The youth hostel is in a prime location, only three minutes' walk from the train station, making it easily accessible. YHA Cambridge is a vibrant hostel with a bustling cafe-bar.
We are looking for a dynamic, hard-working team member willing to work five days a week, including weekends, with some experience and excellent customer service skills who thrives in a busy international environment. You will need to show initiative, passion for customer service, and be able to work with minimal or no supervision. Our hostel offers an entirely distinctive workplace, far from the ordinary office setting.
At YHA Cambridge, we believe in valuing our team members and ensuring they have access to great perks:
- Competitive hourly rate: We offer a pay of £12.21 + £1.20 Local Living Allowance per hour (this role is flexible, 25-37.5 hours per week, permanent contract).
- Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
- Free YHA Membership: Receive a complimentary YHA Membership each year.
- Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.
As a Hospitality Team Member, you'll play a crucial role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality, regardless of your background or experience.
Your Responsibilities:
- Providing warm hospitality and great customer service to all our customers, members, and guests.
- Working on reception and offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
- Utilizing our systems for efficient guest check-ins and check-outs and food & beverage sales and service.
- Carrying out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
- Assisting in the preparation of food in the kitchen and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
If this opportunity resonates with you, we invite you to submit your CV and complete our brief application form. Feel free to attach a cover letter to further express your unique qualifications and experiences. If you require any assistance, our YHA Jobs website's contact page is available to support you.
We actively seek to build a diverse team, and we extend a warm welcome to applicants from all backgrounds. To find out more about this, you can visit the EDI section of our website.
Join YHA, and let's embark on this incredible journey together. Your distinct perspective and experiences are valuable assets to our inclusive community.
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - YHA Cambridge
✨Tip Number 1
Familiarise yourself with YHA's values and mission. Understanding their commitment to inclusivity and exceptional customer service will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your passion for hospitality and ability to thrive in a busy environment.
✨Tip Number 3
Visit YHA Cambridge if possible, or research the local area to gain insights into what makes it unique. Being able to discuss the hostel and its surroundings knowledgeably will impress your interviewers.
✨Tip Number 4
Prepare to discuss how you can contribute to creating a welcoming atmosphere for guests. Think about ways you can enhance their experience, whether through personal interactions or suggestions for activities in Cambridge.
We think you need these skills to ace Hospitality Team Member - YHA Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any roles where you worked in busy environments or had to show initiative, as these are key qualities YHA Cambridge is looking for.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for customer service and your enthusiasm for working in a vibrant hostel environment. Mention specific experiences that demonstrate your ability to thrive under pressure and work independently.
Showcase Your Soft Skills: In both your CV and cover letter, highlight soft skills such as communication, teamwork, and adaptability. These are crucial for a role at YHA Cambridge, where you'll be interacting with guests from diverse backgrounds.
Follow Application Instructions: Ensure you complete the brief application form as instructed in the job posting. Double-check that all required documents are attached and that your application is submitted through the YHA Jobs website.
How to prepare for a job interview at YHA
✨Show Your Passion for Customer Service
During the interview, make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Your Initiative
YHA values team members who can work independently. Be prepared to discuss situations where you took the initiative in previous roles, whether it was solving a problem or improving a process.
✨Familiarise Yourself with YHA Cambridge
Research YHA Cambridge and its unique offerings before the interview. Being knowledgeable about the hostel's services and location will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle busy environments and diverse guests. Think of examples that highlight your adaptability and teamwork skills, as these are crucial in a hospitality setting.
