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- Tasks: Lead a team to deliver top-notch customer service and manage daily hostel operations.
- Company: YHA is a social enterprise enriching lives through affordable hostel stays and experiences.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and access to wellness support.
- Why this job: Join a vibrant team in a quirky Bristol hostel, perfect for personal growth and fun.
- Qualifications: Experience in hospitality or customer service; team management skills are a plus.
- Other info: Open to applicants from all backgrounds; training provided for all new hires.
The predicted salary is between 25000 - 35000 £ per year.
Are you looking for a fun and varied job in hospitality management? YHA Bristol are looking for a Reception and Accommodation Manager to support the Hostel Manager! YHA Bristol is a former waterfront grain house which has been sympathetically restored to offer relaxed, well-appointed accommodation amongst city-centre surroundings, ideal for a cheap city break or weekend away. The hostel’s bustling bar and stylishly decorated reception area is a great place for friends to meet up. It complements the industrial feel to the building and embodies both the vibrancy and quirkiness of Bristol as a destination.
As a Reception and Accommodation Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.
Why work for YHA?
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will you be doing as a Reception and Accommodation Manager?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Leading the team in providing excellent and consistent levels of customer service to agreed YHA standards
- Monitor and control expenditure within the reception function
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
- Managing the rota to ensure correct levels of staffing in reception
- Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence
What Skills and Experience do you need to be a Reception and Accommodation Manager?
Our Reception and Accommodation Managers are responsible for the line management of their teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of guests.
To provide this service we are looking for candidates who have:
- Experience in hospitality or customer service, including the management and delivery of a quality service
- Experience of managing a team - experience of leading others, providing guidance to members of your team
- NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)
- Food safety level 2 and APLH level 2 qualifications (desirable)
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE
All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Reception Manager - YHA Bristol employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - YHA Bristol
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Highlight your customer service experience in hospitality. Be ready to share specific examples of how you've managed teams and ensured excellent service, as this is crucial for the Reception Manager role.
✨Tip Number 3
Prepare to discuss your ability to handle busy periods and conflicting duties. Think of instances where you've successfully prioritised tasks under pressure, as this will demonstrate your capability to manage the hostel's operations effectively.
✨Tip Number 4
Network with current or former YHA employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Reception Manager - YHA Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention how your skills align with the role of Reception Manager and provide examples of how you've delivered excellent customer service in the past.
Highlight Relevant Qualifications: If you have qualifications like NVQ Level 3 in Customer Services or Food Safety Level 2, make sure to mention these in your application. This will show that you meet the desirable criteria outlined in the job description.
Showcase Your Understanding of YHA: Demonstrate your knowledge of YHA's values and culture in your application. Explain why you want to work for YHA and how you can contribute to their mission of enriching lives through hostel experiences.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for customer service and how you enjoy creating memorable experiences for guests.
✨Demonstrate Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any challenges you've overcome while managing staff.
✨Familiarise Yourself with YHA's Values
Research YHA's mission and values before the interview. Understanding their commitment to enriching lives, especially for young people, will help you align your answers with their core purpose and show that you're a good fit.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of examples where you've had to manage guest complaints or handle busy periods effectively, showcasing your ability to prioritise and remain calm under pressure.
