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- Tasks: Support the Hostel Manager in daily operations and ensure guest satisfaction.
- Company: YHA Ambleside is a stylish youth hostel located by Windermere, offering stunning views and modern facilities.
- Benefits: Enjoy 10 free hostel stays yearly, staff discounts, and access to an Employee Assistance Program.
- Why this job: Join a friendly team, gain valuable experience, and contribute to enriching young people's lives.
- Qualifications: Experience in hospitality or customer service; team management skills are a plus.
- Other info: Staff accommodation available at £63.70 per week; training provided for all new hires.
Position not right for you? Share it with someone you know. Night Manager – YHA Ambleside Reference: JAN20253672 Expiry date: 23:59, Mon, 3rd Feb 2025 Location: Cumbria – Lake District £12.44 per hour (applies to all, including those under the age of 21) Staff accommodation is available at a rate of £63.70 per week. Are you looking for a fun and varied job in hospitality management? YHA Ambleside are looking for a Night Manager to support the Hostel Manager! YHA Ambleside is situated right on the shores of Windermere, this stylish youth hostel offers an unbeatable location, stunning views, and state of the art facilities for families, groups, and solo travellers to enjoy. As a Night Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels. Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth: 10 nights free hostel stays per year for you and up to 3 friends or family Access to YHA’s staff discount and cash back portal Free YHA Membership each year Access to support via our Employee Assistance Program There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more. What will you be doing as a Night Manager? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including: Directing and supporting team members Resolving difficult situations and emergencies in a professional and efficient manner Ensuring the security of the hostel Ensuring regular hostel inspections are carried out Carrying out cleaning duties Preparing for breakfast service What Skills and Experience do you need to be a Night Manager? Our Night Managers are responsible for ensuring the quality of service is maintained throughout the night, delivering excellent service to all of our guests and giving them a great experience with YHA. To provide this service we are looking for candidates who have: Experience in hospitality or customer service, including the management and delivery of a quality service Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable) APLH level 2 qualifications and NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable) Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills. If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website. How do you apply? Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. YHA Job Title: Night Manager Keywords: Duty Manager, Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader #J-18808-Ljbffr
Night Manager - YHA Ambleside employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - YHA Ambleside
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your answers during any interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service experience. As a Night Manager, you'll be dealing with guests and team members alike, so be ready to share specific examples of how you've successfully managed customer interactions in the past.
✨Tip Number 3
Prepare for situational questions. Think about scenarios where you've had to resolve conflicts or emergencies, as these are key aspects of the Night Manager role. Practising your responses can give you an edge during the interview.
✨Tip Number 4
Showcase your leadership skills. Even if you haven't held a formal management position, think of times when you've led a project or helped guide a team. This will demonstrate your potential to support the Hostel Manager effectively.
We think you need these skills to ace Night Manager - YHA Ambleside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention how your skills align with the responsibilities of the Night Manager role and why you want to work at YHA Ambleside.
Highlight Relevant Skills: In your application, clearly outline your basic IT skills and any qualifications you have, such as APLH level 2 or NVQ Level 3 in Customer Services or Hospitality. This will show that you meet the desired criteria for the position.
Follow Application Instructions: Ensure you complete the application form as instructed on the YHA Jobs website. Double-check that all sections are filled out accurately and that your CV is attached before submitting your application.
How to prepare for a job interview at YHA (England & Wales)
✨Know the YHA Mission
Before your interview, make sure you understand YHA's mission and values. Familiarise yourself with how they enrich lives, especially for young people, as this will show your genuine interest in the role and alignment with their goals.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in hospitality or customer service. Share specific examples of how you've managed teams or resolved difficult situations, as these are key aspects of the Night Manager role.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to manage emergencies or conflicts. During the interview, explain how you approached these situations and what the outcomes were, showcasing your ability to handle pressure effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the team dynamics at YHA Ambleside. This not only shows your enthusiasm but also helps you gauge if the environment is the right fit for you.
