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For Companies At a Glance
- Tasks: Join our team to create memorable experiences for guests through exceptional service.
- Company: YHA is a social enterprise dedicated to enriching lives, especially for young people.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and support for your well-being.
- Why this job: Be part of a friendly team that values personal growth and diverse experiences.
- Qualifications: Customer service experience and teamwork skills are essential; we provide training!
- Other info: Flexible hours available; perfect for students looking to balance work and study.
Join our team as a Hospitality Team Member at YHA London Central. This is a permanent, flexible contract offering 24-42.5 hours per week at £12.21 per hour plus £1.20 London Living Allowance (applies to all, including those under the age of 21).
As a Hospitality Team Member, you will play a key role in making our guests' experiences memorable, contributing to our mission of providing exceptional hospitality.
Why work for YHA?
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA, so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area.
- Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
To provide excellent service to our guests, we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application, we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE
All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Hospitality Team Member - YHA London Central employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - YHA London Central
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews, showcasing your genuine interest in their work.
✨Tip Number 2
Highlight your customer service experience. Since the role involves direct interaction with guests, be prepared to share specific examples of how you've provided excellent service in previous roles.
✨Tip Number 3
Demonstrate your teamwork skills. YHA values collaboration, so think of instances where you've successfully worked as part of a team to achieve a common goal, and be ready to discuss these during your interview.
✨Tip Number 4
Be flexible with your availability. The role requires covering different shifts, so showing that you're adaptable and willing to work varied hours can set you apart from other candidates.
We think you need these skills to ace Hospitality Team Member - YHA London Central
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what YHA is looking for in a Hospitality Team Member. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Make sure your CV reflects your relevant experience in hospitality and customer service. Use specific examples that demonstrate your ability to provide excellent service and work well in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention how your values align with theirs and why you want to be part of their team.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Customer Service Skills
As a Hospitality Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to making guests feel welcome and valued.
✨Know YHA's Mission
Familiarise yourself with YHA's mission and values. Understanding what the organisation stands for will help you align your answers with their core purpose during the interview. It shows that you're not just looking for any job, but that you're genuinely interested in contributing to their goals.
✨Demonstrate Teamwork
Since this role involves working closely with others, be ready to discuss your experience in team settings. Highlight how you've collaborated with colleagues to achieve common goals, and how you can contribute positively to the team dynamic at YHA.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to manage conflicting duties or peak workloads, and explain how you prioritised tasks effectively while maintaining a high standard of service.
