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- Tasks: Support multiple hostels with customer service, housekeeping, and food preparation.
- Company: YHA is a social enterprise enriching lives through affordable hostel stays and experiences.
- Benefits: Enjoy competitive pay, free YHA membership, and 10 free hostel stays per year.
- Why this job: Experience travel, teamwork, and personal growth in stunning UK locations.
- Qualifications: Customer service experience and a team-oriented mindset are essential.
- Other info: Accommodation provided when working away; own transport required.
Seasonal Regional Relief Team Member – YHA York
Join to apply for the Seasonal Regional Relief Team Member – YHA York role at YHA (England & Wales)
Seasonal Regional Relief Team Member – YHA York
19 hours ago Be among the first 25 applicants
Join to apply for the Seasonal Regional Relief Team Member – YHA York role at YHA (England & Wales)
YHA (England & Wales) provided pay range
This range is provided by YHA (England & Wales). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
YHA Yorkshire, Peaks and Cities Welcomes You to a Unique Place of Work!
Looking for opportunities to travel and work in hospitality? Our new Regional Relief Team Members will be supporting multiple hostels across Yorkshire, the Peak District, Manchester and Liverpool.
YHA York is home to the exciting Regional Relief Team Member role for the Yorkshire, Peak District and North West cities (Manchester and Liverpool). If you love variety, travel, challenge and team-work this role is perfect for you! From dramatic coastline to bustling cities, high peaks to wild moorland, the Yorkshire, Peaks and Cities region has everything.
You will be supporting and leading across departments: serving meals, welcoming guests, housekeeping, cooking meals, delivering activities and much, much more. With on-the-job training provided across the region, you will become familiar with all of our sites, whether at the role\’s base at YHA York, at YHA Castleton Losehill Hall, YHA Whitby, YHA Ilam Hall, YHA Ravenstor, YHA Boggle Hole, YHA National Forest, YHA Manchester, YHA Grinton Lodge, YHA Malham, YHA Hartington Hall or YHA Liverpool Albert Dock, you will be part of a dynamic and energised region, working to support hostel teams in amazing UK locations! Our teams are friendly, committed and hard-working.
When working away from the home-hostel, accommodation will be provided, but own transport is essential, with mileage claimable. Our hostel locations hugely range, and some are not easily accessible via public transport.
At YHA Yorkshire, Peaks And Cities, We Believe In Valuing Our Team Members And Ensuring They Have Access To Great Perks
- Competitive hourly rate: We offer a pay of £12.21 in line with National Living Wage and applies to all, including those under the age of 21, this role is flexible, 15-42.5 hours per week, temporary contract
- Staff accommodation is available at a rate of £69.83 per week
- Exclusive benefits: Enjoy access to YHA\’s staff discount and cashback portal, allowing you to save on your everyday purchases.
- Free YHA Membership: Receive a complimentary YHA Membership each year.
- Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
Required
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Hospitality Assistant, Team Member, Hospitality Team Member
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Seasonal Regional Relief Team Member - YHA York employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Regional Relief Team Member - YHA York
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you connect with the team during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Highlight your customer service experience. Since this role involves face-to-face interaction with guests, be prepared to discuss specific examples of how you've provided excellent service in previous roles.
✨Tip Number 3
Demonstrate your flexibility and teamwork skills. Be ready to share instances where you've successfully worked in a team or adapted to changing situations, as these qualities are essential for the dynamic nature of this role.
✨Tip Number 4
Prepare questions about the role and the hostels you'll be working at. Showing curiosity about the different locations and responsibilities will reflect your enthusiasm and commitment to the position.
We think you need these skills to ace Seasonal Regional Relief Team Member - YHA York
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Seasonal Regional Relief Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised CV: Create a CV that showcases your customer service experience, teamwork skills, and any relevant hospitality roles. Use clear headings and bullet points to make it easy to read, and ensure it reflects your personality and enthusiasm for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and working with diverse teams. Mention specific examples of how you've provided excellent customer service or worked under pressure, as these are key aspects of the role.
Proofread Your Application: Before submitting, double-check your CV and cover letter for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality during the interview. Share any relevant experiences you've had, whether it's serving customers or working in a team environment. This will demonstrate that you understand the core purpose of YHA and are genuinely excited about the role.
✨Highlight Teamwork Skills
Since this role involves working closely with others, be prepared to discuss your experience in team settings. Provide examples of how you've collaborated with colleagues to achieve common goals, as this will show that you're a team player who can contribute positively to the hostel environment.
✨Demonstrate Flexibility and Time Management
The job requires excellent timekeeping and the ability to manage varying pressures. Be ready to talk about how you've handled busy periods in previous roles and how you prioritise tasks effectively. This will reassure the interviewer that you can adapt to the dynamic nature of the job.
✨Research YHA and Its Values
Before the interview, take some time to learn about YHA's mission and values. Understanding what the organisation stands for will help you align your answers with their ethos and show that you're not just looking for any job, but specifically want to be part of their team.
