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- Tasks: Join our team to create memorable experiences for guests in a vibrant hospitality setting.
- Company: YHA is a social enterprise dedicated to enriching lives through exceptional hostel stays and experiences.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and access to an Employee Assistance Program.
- Why this job: Be part of a friendly team in a stunning location, enhancing your skills while making a difference.
- Qualifications: Customer service experience and teamwork skills are essential; we value lived experiences too.
- Other info: Flexible hours available; perfect for students seeking a fun, engaging job.
Seasonal Hospitality Team Member – YHA Ironbridge Coalport
Join to apply for the Seasonal Hospitality Team Member – YHA Ironbridge Coalport role at YHA (England & Wales)
Seasonal Hospitality Team Member – YHA Ironbridge Coalport
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Join to apply for the Seasonal Hospitality Team Member – YHA Ironbridge Coalport role at YHA (England & Wales)
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YHA (England & Wales) provided pay range
This range is provided by YHA (England & Wales). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hospitality Team Member
YHA Ironbridge Coalport
Fixed term, flexible contract
15-25 hours per week
£12.21 per hour (applies to all, including those under the age of 21)
As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Are you looking for a fun and varied job in hospitality? YHA Ironbridge Coalport are looking for a Hospitality Team Member to join their team!
YHA Ironbridge Coalport is positioned within the Ironbridge Gorge World Heritage Site, home to 10 family-friendly museums, littered with industrial archaeology and brimming with places to grab a bite to eat or a drink. The youth hostel is situated on the banks of the river Severn, with canal paths and old railway line walking routes to the iconic Iron Bridge.
This hostel is ideal for family holidays, and for those keen to learn more about industry. Refurbished in 2009, YHA Ironbridge Coalport boasts conference facilities and our fantastic on-site café.
As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
Required
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Hospitality Assistant, Team Member, Hospitality Team Member
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Seasonal Hospitality Team Member - YHA Ironbridge Coalport employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Hospitality Team Member - YHA Ironbridge Coalport
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you connect with the team and demonstrate your enthusiasm for their goals during any interviews or conversations.
✨Tip Number 2
Visit YHA Ironbridge Coalport before applying, if possible. This will give you a feel for the environment and allow you to speak knowledgeably about the hostel and its offerings in your discussions with the hiring team.
✨Tip Number 3
Network with current or former YHA employees on platforms like LinkedIn. They can provide insights into the work culture and tips on how to stand out as a candidate.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond for guests, as this role heavily focuses on creating memorable experiences for visitors.
We think you need these skills to ace Seasonal Hospitality Team Member - YHA Ironbridge Coalport
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what YHA is looking for in a Seasonal Hospitality Team Member. Highlight your customer service experience and ability to work in a team.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in hospitality or customer service roles. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific experiences that align with the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for customer service and how you enjoy making guests feel welcome.
✨Know YHA's Mission
Familiarise yourself with YHA's mission and values. Understanding what they stand for will help you align your answers with their goals, showing that you're a good fit for their team.
✨Demonstrate Teamwork Skills
Since the role involves working closely with others, be prepared to discuss examples of how you've successfully collaborated in a team setting. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult situations or ensure guest satisfaction, showcasing your problem-solving skills.
