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- Tasks: Join our team to provide exceptional hospitality and create memorable guest experiences.
- Company: YHA Ennerdale is a social enterprise dedicated to enriching lives through amazing hostel stays.
- Benefits: Enjoy 10 free nights at hostels, discounts, and access to wellness support.
- Why this job: Be part of a friendly team in a beautiful location, with opportunities for personal growth.
- Qualifications: Experience in customer service and teamwork is essential; we value all backgrounds.
- Other info: Flexible hours available, with staff accommodation offered at a low weekly rate.
Hospitality Team Member
YHA Ennerdale
Fixed term, flexible contract
25-42.5hrs per week
£12.21 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £69.83 per week
Are you looking for a fun and varied job in hospitality? YHA Ennerdale are looking for a Hospitality Team Member to join their team! YHA Ennerdale is a great remote site with great staff.
As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
Required
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Hospitality Assistant, Team Member, Hospitality Team Member #J-18808-Ljbffr
Seasonal Hospitality Team Member - YHA Ennerdale employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Hospitality Team Member - YHA Ennerdale
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you convey your passion for their work during any interviews or conversations with the team.
✨Tip Number 2
Highlight your customer service experience in casual conversations. When networking or speaking with current employees, share specific examples of how you've provided excellent service in previous roles.
✨Tip Number 3
Be prepared to discuss your flexibility and timekeeping skills. Since the role requires covering different shifts, think of instances where you've successfully managed your time and adapted to changing schedules.
✨Tip Number 4
Show enthusiasm for the local area and the hostel itself. Research YHA Ennerdale and be ready to share your thoughts on what makes it a great place for guests, as this will demonstrate your genuine interest in the position.
We think you need these skills to ace Seasonal Hospitality Team Member - YHA Ennerdale
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hospitality Team Member at YHA Ennerdale. Familiarise yourself with the job description and think about how your skills and experiences align with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality and customer service. Emphasise any previous roles where you worked face-to-face with customers or in a team environment, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific qualities they are looking for, such as excellent timekeeping and the ability to manage varying pressures.
Follow Application Instructions: Ensure you submit your CV and complete the application form as instructed. Double-check that all information is accurate and that you've included any additional details that may strengthen your application.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and creating memorable experiences for guests.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss examples of how you've successfully worked in a team before. Highlight your ability to support others and contribute to a common goal.
✨Know YHA's Mission
Familiarise yourself with YHA's core purpose and values. Understanding what they stand for will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle various situations, especially during busy periods, to demonstrate your problem-solving skills and ability to manage pressure.
