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- Tasks: Join our team to provide exceptional customer service and assist with daily hostel operations.
- Company: YHA is a social enterprise dedicated to enriching lives through memorable hostel experiences.
- Benefits: Enjoy 10 free hostel nights, discounts, and access to an Employee Assistance Program.
- Why this job: Be part of a friendly team in a stunning beach location, making guests' stays unforgettable.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours available; perfect for students looking for a fun, seasonal job.
Seasonal Hospitality Team Member – YHA Broad Haven
Join to apply for the Seasonal Hospitality Team Member – YHA Broad Haven role at YHA (England & Wales)
Seasonal Hospitality Team Member – YHA Broad Haven
2 weeks ago Be among the first 25 applicants
Join to apply for the Seasonal Hospitality Team Member – YHA Broad Haven role at YHA (England & Wales)
YHA (England & Wales) provided pay range
This range is provided by YHA (England & Wales). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hospitality Team Member
YHA Broad Haven
Fixed term, flexible contract
Zero hour contract
£12.21 per hour (applies to all, including those under the age of 21)
YHA Broad Haven Welcomes You to a Unique Place of Work!
Are you looking for a fun and varied job in hospitality? YHA Broad Haven are looking for a Hospitality Team Member to join their team!
Based near a spectacular beach on the coastline of Pembrokeshire, YHA Broad Haven is looking for new candidates to join our team. We are looking for a dedicated team members to focus on assisting with a range duties to help the hostel to run smoothly. And be committed to providing our guests with a great experience during their stay.
As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
Required
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Hospitality Assistant, Team Member, Hospitality Team Member
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Seasonal Hospitality Team Member - YHA Broad Haven employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Hospitality Team Member - YHA Broad Haven
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews, showcasing your genuine interest in their work.
✨Tip Number 2
Highlight any previous customer service experience you have. Since the role involves face-to-face interaction with guests, sharing specific examples of how you've provided excellent service can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your teamwork skills. The role requires collaboration with others, so think of instances where you've successfully worked as part of a team to achieve a common goal.
✨Tip Number 4
Show your flexibility and adaptability. The hospitality industry can be unpredictable, so be ready to share how you've managed varying workloads or dealt with unexpected challenges in past roles.
We think you need these skills to ace Seasonal Hospitality Team Member - YHA Broad Haven
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what YHA Broad Haven is looking for in a Seasonal Hospitality Team Member. Highlight the key responsibilities and required skills, as these will guide your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hospitality or customer service. Use specific examples that demonstrate your ability to provide excellent customer service and work effectively in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention why you want to work at YHA Broad Haven specifically and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality during the interview. Share any previous experiences that highlight your love for customer service and creating memorable experiences for guests.
✨Demonstrate Team Spirit
YHA values teamwork, so be prepared to discuss how you have successfully worked in a team environment before. Provide examples of how you contributed to achieving common goals and supported your colleagues.
✨Know the YHA Mission
Familiarise yourself with YHA's mission and values. Understanding what they stand for will help you align your answers with their core purpose and show that you are genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face as a Hospitality Team Member. Be ready to discuss how you would handle various situations, such as difficult guests or busy periods, to demonstrate your problem-solving skills.
