Seasonal Activity Team Member - YHA York

Are you looking for a fun and varied job in hospitality? YHA York is looking for an Activity Team Member to join their team! As an Activity Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality and amazing activities and educational experiences for hundreds of young people. This is a 0hr contract, with a maximum of 42.5hrs depending upon the need of our activities groups. The role starts at the end of January and finishes at the end of July, with opportunities for extension available.

Situated on the leafy bank of the River Ouse, YHA York is a stone's throw away from York's quirky and historic city centre to one side and the gorgeous North Yorkshire countryside on the other. York is the perfect place for history, art and nature lovers alike. YHA York welcomes families, individual travellers, and groups of all ages, as well as running our local cafe and hosting events. We are proud of our team's creativity and hard work. Whether you are making beds, preparing meals, checking guests in, or serving on our café, you will directly impact all of the people who walk through our doors.

We are incredibly lucky to see the impact that YHA can have on young lives, and our Activities Team gets to work directly with the young people who are most affected by all that YHA stands for. You will be part of a dynamic, creative, and enthusiastic team, driven by ensuring a positive impact on everyone who walks through our doors.

Why work for YHA?

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as an Activity Team Member?

Our activity team members cover a wide range of customer-facing duties throughout the hostel, delivering excellent service to all guests and visitors. We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Ensuring safety and adherence to YHA standards and regulations while delivering engaging and enjoyable experiences.
• Tailoring activities to meet the unique needs of our guests, actively seeking feedback to enhance service and retention.
• Collaborating with group leaders to facilitate their roles and provide outstanding activity experiences.
• Maintaining and ensuring the functionality of equipment, promptly reporting any issues to the hostel's management team.

What Skills and Experience do you need to be an Activity Team Member?

To provide this service, we are looking for the following qualities in our Activity Team Members:

• A passion for outdoor activities and energy for the outdoors
• Experience of working face to face with customers
• Experience of working in a team – can help others to achieve a common goal
• Experience in working with young people, whether through volunteering or paid roles (desirable)
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
• Ability to manage varying pressures, including peaks in workload demands – can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

At YHA, we understand the richness of life experiences and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental well-being, and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage, and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application, we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.