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- Tasks: Engage guests with fun activities and ensure their safety and satisfaction.
- Company: YHA Chester Trafford Hall blends historic charm with modern hospitality.
- Benefits: Earn £11.44 per hour, rising to £12.21; staff accommodation available.
- Why this job: Join a friendly team, gain valuable experience, and make lasting memories for guests.
- Qualifications: Passion for outdoor activities, customer service experience, and teamwork skills required.
- Other info: Flexible shifts and comprehensive training provided; all backgrounds welcome!
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Location: Cheshire
£11.44 per hour (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £63.70 per week.
YHA Chester Trafford Hall is situated just outside the city centre of Chester. YHA Chester Trafford Hall was originally built in 1756 and combines the grandeur of a glorious Georgian house with modern, sustainable facilities.
As an Activity Team Member, you will play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
What will you be doing as an Activity Team Member?
- Ensuring safety and adherence to YHA standards and regulations, all while delivering engaging and enjoyable experiences.
- Tailoring activities to meet the unique needs of our guests, actively seeking feedback to enhance service and retention.
- Collaborating with group leaders to facilitate their roles and provide outstanding activity experiences.
- Maintaining and ensuring the functionality of equipment, promptly reporting any issues to the hostel's management team.
What Skills and Experience do you need to be an Activity Team Member?
- A passion for outdoor activities and energy for the outdoors.
- Experience of working face to face with customers.
- Experience of working in a team – can help others to achieve a common goal.
- Experience in working with young people, whether through volunteering or paid roles (desirable).
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines.
- Ability to manage varying pressures, including peaks in workload demands – can prioritise, able to deal with conflicting duties.
- Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel.
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Activity Team Member - YHA Chester Trafford Hall
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your answers during any interviews or discussions, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your passion for outdoor activities. Since the role involves engaging guests in various activities, sharing personal experiences or stories related to outdoor adventures can demonstrate your enthusiasm and suitability for the position.
✨Tip Number 3
Prepare to discuss your customer service experience. Think of specific examples where you've successfully interacted with customers, resolved issues, or contributed to a positive experience, as this will be crucial in showcasing your fit for the role.
✨Tip Number 4
Be ready to talk about teamwork. Since collaboration is key in this role, come prepared with examples of how you've worked effectively in a team setting, highlighting your ability to support others and achieve common goals.
We think you need these skills to ace Seasonal Activity Team Member - YHA Chester Trafford Hall
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Seasonal Activity Team Member position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Tailored CV: Create a CV that showcases your relevant experience, particularly in customer service and outdoor activities. Emphasise any teamwork or leadership roles you've held, as well as your ability to manage varying pressures.
Write a Compelling Cover Letter: In your cover letter, express your passion for outdoor activities and hospitality. Mention specific experiences that demonstrate your suitability for the role and your understanding of YHA's mission and values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Outdoor Activities
Make sure to express your enthusiasm for outdoor activities during the interview. Share any personal experiences or hobbies that demonstrate your love for the outdoors, as this aligns perfectly with the role of an Activity Team Member.
✨Highlight Customer Service Experience
Discuss your previous experience working face-to-face with customers. Provide specific examples of how you delivered excellent service and handled any challenges, as this is crucial for creating memorable guest experiences.
✨Demonstrate Teamwork Skills
Be prepared to talk about your ability to work in a team. Share instances where you collaborated with others to achieve a common goal, as teamwork is essential in delivering outstanding activity experiences at YHA.
✨Understand YHA's Core Purpose
Familiarise yourself with YHA's mission and values before the interview. Showing that you understand what YHA does and how they operate will demonstrate your genuine interest in the organisation and its goals.
