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- Tasks: Join our team to provide exceptional customer service and assist in housekeeping.
- Company: YHA is a social enterprise dedicated to enriching lives through memorable hostel experiences.
- Benefits: Enjoy 10 free hostel nights, discounts, and access to an Employee Assistance Program.
- Why this job: Work in a vibrant beachside location and make guests' stays unforgettable while growing your skills.
- Qualifications: Customer service experience and teamwork skills are essential; flexibility and punctuality are a must.
- Other info: This role runs from late July to October; driving is required due to location.
Join to apply for the Seasonal Hospitality Team Member role at YHA (England & Wales).
YHA Boggle Hole is a 106 bedded hostel located right next to the beach and a mile from the lovely village of Robin Hoods Bay. We are looking for a couple of people to help in our busy fast-paced cafe/bar and with housekeeping. You must be able to drive as this is a live-out position and public transport is not possible for this role. This role starts at the end of July until the end of October.
As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer-facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply? Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Seaosnal Hospitality Team Member - YHA Boggle Hole employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seaosnal Hospitality Team Member - YHA Boggle Hole
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you connect with the team and demonstrate your enthusiasm for their goals during any conversations or interviews.
✨Tip Number 2
Highlight your customer service experience in casual settings. Since this role involves face-to-face interaction, sharing specific examples of how you've provided excellent service in previous roles can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your teamwork skills. YHA values collaboration, so think of instances where you've worked effectively in a team to achieve a common goal, and be ready to share those stories.
✨Tip Number 4
Show your flexibility and adaptability. The hospitality environment can be fast-paced and unpredictable, so be ready to explain how you've successfully managed varying workloads and pressures in past experiences.
We think you need these skills to ace Seaosnal Hospitality Team Member - YHA Boggle Hole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you worked face-to-face with customers, as this is crucial for the Hospitality Team Member position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific qualities they are looking for, such as teamwork and excellent timekeeping, and provide examples from your past experiences.
Showcase Your Flexibility: In your application, highlight your ability to work flexible hours and manage varying workloads. This is important for the role, so provide examples of how you've successfully handled busy periods in previous jobs.
Research YHA: Familiarise yourself with YHA's values and the services they offer. Mentioning your knowledge about their mission in your application can demonstrate your genuine interest in the role and the organisation.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in hospitality during the interview. Share any previous experiences that highlight your love for customer service and how you enjoy making guests feel welcome.
✨Demonstrate Team Spirit
Since this role involves working closely with others, be prepared to discuss your experience in team settings. Highlight examples where you contributed to a team's success or helped resolve conflicts.
✨Know YHA's Mission
Familiarise yourself with YHA's core purpose and values. Understanding their mission to enrich lives through exceptional hostel experiences will show your genuine interest in the organisation and its goals.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as busy periods or difficult customers. Think of examples from past experiences where you successfully managed similar challenges.
