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- Tasks: Join our team to ensure guests have a memorable stay by keeping the hostel clean and welcoming.
- Company: YHA is a social enterprise dedicated to enriching lives through exceptional hostel experiences.
- Benefits: Enjoy 10 free nights at hostels, discounts, and support for your well-being and career growth.
- Why this job: Be part of a dynamic team in a fun environment while making a positive impact on guests' experiences.
- Qualifications: No specific experience required; just bring a positive attitude and willingness to learn!
- Other info: Flexible hours available; perfect for students looking to balance work and studies.
Join to apply for the Housekeeping Team Member – YHA York role at YHA (England & Wales)
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Join to apply for the Housekeeping Team Member – YHA York role at YHA (England & Wales)
YHA (England & Wales) provided pay range
This range is provided by YHA (England & Wales). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Housekeeping Team Member
YHA York
Permanent, flexible contract
15+ hours per week
£12.21 per hour (applies to all, including those under the age of 21)
Are you looking for a fun and varied job in hospitality? YHA York are looking for a Housekeeping Team Member to join their team! Here at YHA York we pride ourselves on our team\’s creativity, dynamism and team work. Situated on the leafy banks of the River Ouse, YHA York is only a half hour walk from York\’s historic centre. Our team are committed to providing exceptional customer service to all of our guests, and this role is truly integral in ensuring that those who stay with us have truly memorable experiences.
As a Housekeeping Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Housekeeping Team Member?
Required
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Cleaning and preparing bedrooms between guest departures and arrivals
- Maintaining the cleanliness of shower and toilet areas
- Keeping all areas of the hostel clean and tidy
- Efficiently undertaking housekeeping tasks, maintaining consistent cleanliness standards throughout the hostel
- Complying with YHA requirements for the use and storage of cleaning products
- Reporting any faults or damage to a member of the hostel management team
- Sorting and distributing used and unused linen
- Assisting with breakfast and evening meal service
What Skills and Experience do you need to be a Housekeeping Team Member?
Our Housekeeping Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Housekeeping Team Members:
- Experience of working face to face with customers
- Experience of working in hospitality or customer service (desirable)
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
It\’s important to note that the role can be physically demanding, as our beds are predominantly bunk bed style.
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Housekeeping Assistant, Housekeeper, Cleaner, Room Attendant
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Housekeeping Team Member - YHA York employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Team Member - YHA York
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service when networking. If you know someone who works at YHA or in a similar environment, reach out to them for insights and advice on the role.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since the role involves working closely with others, think of examples where you've successfully collaborated with a team to achieve a common goal.
✨Tip Number 4
Be ready to demonstrate your flexibility and timekeeping skills. The role requires covering different shifts, so be prepared to discuss how you manage your time and adapt to changing schedules.
We think you need these skills to ace Housekeeping Team Member - YHA York
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Housekeeping Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised CV: Create a CV that showcases your experience in hospitality or customer service. Emphasise any teamwork, timekeeping, and flexibility you've demonstrated in previous roles, as these are key qualities YHA is looking for.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at YHA York and how your values align with their mission to enrich lives through exceptional hospitality.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a housekeeping role.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Customer Service Skills
As a Housekeeping Team Member, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past, whether in hospitality or other roles.
✨Demonstrate Team Spirit
YHA values teamwork highly. During your interview, highlight experiences where you worked collaboratively with others to achieve a common goal. This will show that you're a good fit for their dynamic team.
✨Be Ready for Physical Demands
The role can be physically demanding, so it's important to express your readiness for this aspect. Mention any relevant experience that showcases your ability to handle physical tasks and maintain energy throughout your shifts.
✨Understand YHA's Mission
Familiarise yourself with YHA's mission and values. Being able to articulate why you want to work for them and how you align with their goals will demonstrate your genuine interest in the role and the organisation.
