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- Tasks: Join our team to provide exceptional hospitality and memorable experiences for guests.
- Company: YHA is a social enterprise dedicated to enriching lives, especially for young people.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and access to support programs.
- Why this job: Be part of a friendly team, gain valuable skills, and make a positive impact.
- Qualifications: Experience in customer service and teamwork is essential; flexibility and good timekeeping are key.
- Other info: We value lived experiences as much as skills; training and growth opportunities provided.
Hospitality Team Member
YHA Liverpool Albert Dock
Permanent, flexible contract
Part time – 16+ hours per week
£12.21 per hour (applies to all, including those under the age of 21)
Are you looking for a fun and varied job in hospitality? YHA Liverpool Albert Dock are looking for a Hospitality Team Member to join their team!
As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality. For this role we are ideally looking for somebody with experience in both Housekeeping and Reception, as your time will be split between these two areas first and foremost.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
Required
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Hospitality Assistant, Team Member, Hospitality Team Member #J-18808-Ljbffr
Housekeeping/Reception Team Member - YHA Liverpool Dock employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping/Reception Team Member - YHA Liverpool Dock
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your customer service experience. Since the role involves face-to-face interaction with guests, be prepared to share specific examples of how you've provided excellent service in previous roles.
✨Tip Number 3
Demonstrate your teamwork skills. Be ready to discuss how you've collaborated with others in past jobs, as this position requires working closely with colleagues to achieve common goals.
✨Tip Number 4
Show your flexibility and time management skills. The job requires covering different shifts and managing varying workloads, so be prepared to explain how you handle busy periods and adapt to changing schedules.
We think you need these skills to ace Housekeeping/Reception Team Member - YHA Liverpool Dock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in both housekeeping and reception roles. Emphasise any customer service experience and teamwork skills, as these are crucial for the Hospitality Team Member position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific experiences that demonstrate your ability to provide excellent customer service and work under pressure.
Highlight Relevant Skills: In your application, clearly outline your skills related to timekeeping, flexibility, and managing varying workloads. Use examples from past experiences to illustrate how you have successfully handled similar responsibilities.
Follow Application Instructions: Ensure you submit your CV and complete the short application form as instructed. Double-check for any specific requirements mentioned in the job description to avoid missing out on important details.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Customer Service Skills
As a Hospitality Team Member, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Teamwork
This role requires working closely with others, so it's important to showcase your ability to work as part of a team. Think of specific instances where you collaborated with colleagues to achieve a common goal or helped someone out during a busy shift.
✨Know YHA's Mission
Familiarise yourself with YHA's core purpose and values. Understanding what the organisation stands for will not only help you answer questions more effectively but also show your genuine interest in being part of their mission to enrich lives through hospitality.
✨Prepare for Practical Scenarios
Since the role involves both reception and housekeeping duties, be ready for practical questions or scenarios during the interview. Think about how you would handle a busy check-in period or manage cleaning tasks efficiently while maintaining high standards.
