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- Tasks: Join our team to provide exceptional hospitality and create memorable guest experiences.
- Company: YHA is a social enterprise dedicated to enriching lives through affordable hostel stays and experiences.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, free membership, and support for your well-being.
- Why this job: Be part of a friendly team, gain valuable skills, and make a positive impact on guests' lives.
- Qualifications: Experience in customer service and teamwork is essential; flexibility and good timekeeping are key.
- Other info: We value lived experiences as much as skills; training and personal growth opportunities are provided.
Hospitality Team Member
YHA Liverpool Albert Dock
Permanent, flexible contract
Part time – 16+ hours per week
£12.21 per hour (applies to all, including those under the age of 21)
Are you looking for a fun and varied job in hospitality? YHA Liverpool Albert Dock are looking for a Hospitality Team Member to join their team!
As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality. For this role we are ideally looking for somebody with experience in both Housekeeping and Reception, as your time will be split between these two areas first and foremost.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
Required
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Hospitality Assistant, Team Member, Hospitality Team Member #J-18808-Ljbffr
Hospitality Team Member - YHA Liverpool Dock employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - YHA Liverpool Dock
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with the team. Whether it's through a phone call or an informal chat, demonstrating your ability to engage positively with others can set you apart.
✨Tip Number 3
Be prepared to discuss your experience in both housekeeping and reception roles. Think of specific examples where you've excelled in these areas, as this will highlight your suitability for the position.
✨Tip Number 4
Network with current or former YHA employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application process.
We think you need these skills to ace Hospitality Team Member - YHA Liverpool Dock
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hospitality Team Member. Familiarise yourself with the key tasks such as customer service, reception duties, and housekeeping to tailor your application accordingly.
Highlight Relevant Experience: In your CV and application form, emphasise any previous experience in hospitality or customer service roles. Mention specific examples where you provided excellent service or worked effectively in a team.
Show Your Passion for Hospitality: Express your enthusiasm for working in hospitality and your understanding of YHA's mission. Use your cover letter to convey why you want to be part of their team and how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting, carefully proofread your CV and application form for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Customer Service Skills
As a Hospitality Team Member, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any specific situations where you went above and beyond to ensure a positive experience.
✨Demonstrate Teamwork Experience
This role requires working closely with others, so it's important to showcase your ability to collaborate. Think of instances where you've successfully worked as part of a team, and be ready to discuss how you contributed to achieving common goals.
✨Understand YHA's Mission
Familiarise yourself with YHA's core purpose and values. During the interview, express your understanding of their mission to enrich lives, especially for young people. This will show your genuine interest in the organisation and its goals.
✨Prepare for Practical Scenarios
Since the role involves both reception and housekeeping duties, be ready to discuss how you would handle various scenarios. For example, think about how you would manage a busy check-in period while ensuring cleanliness in the common areas. This will demonstrate your ability to prioritise tasks effectively.
