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- Tasks: Join our team to create memorable experiences for guests through excellent service and hospitality.
- Company: YHA is a social enterprise dedicated to enriching lives, especially for young people.
- Benefits: Enjoy 10 free hostel nights yearly, staff discounts, and access to wellness support.
- Why this job: Be part of a friendly team that values personal growth and offers training opportunities.
- Qualifications: Customer service experience and teamwork skills are essential; we welcome all backgrounds.
- Other info: Flexible hours with a minimum of 15 hours per week; perfect for students!
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YHA (England & Wales) provided pay range
This range is provided by YHA (England & Wales). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hospitality Team Member
YHA Bath, Fiesole House, Bathwick Hill, Bat, BA2 6LA
Permanent, flexible contract
Minimum 15 hours per week
£12.21 per hour plus £1.20 Local Living Allowance (applies to all, including those under the age of 21)
Are you looking for a fun and varied job in hospitality? YHA Bath are looking for a Hospitality Team Member to join their team!
As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
Required
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member
Keywords: Hospitality Assistant, Team Member, Hospitality Team Member
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Hospitality Team Member - YHA Bath employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - YHA Bath
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you connect with the team during your interview and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role is all about providing exceptional hospitality, be ready to share specific examples of how you've made a positive impact on customers in previous roles.
✨Tip Number 3
Demonstrate your teamwork skills. Be prepared to discuss how you've collaborated with others in past jobs, as this role requires working closely with colleagues to ensure a great guest experience.
✨Tip Number 4
Show your flexibility and adaptability. The hospitality industry can be unpredictable, so share instances where you've successfully managed changing priorities or high-pressure situations to illustrate your ability to thrive in a dynamic environment.
We think you need these skills to ace Hospitality Team Member - YHA Bath
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what YHA is looking for in a Hospitality Team Member. Highlight your customer service experience and teamwork skills in your application.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the hospitality industry. Emphasise any previous roles where you provided excellent customer service or worked in a team environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific qualities that make you a great fit for the role, such as your ability to manage varying pressures and your commitment to providing exceptional service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at YHA (England & Wales)
✨Know YHA's Mission
Before your interview, take some time to understand YHA's mission and values. Being able to articulate how you align with their goal of enriching lives through hospitality will show your genuine interest in the role.
✨Showcase Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to ensure a guest's satisfaction, as this is crucial for a Hospitality Team Member.
✨Demonstrate Teamwork
YHA values teamwork, so be ready to discuss how you've successfully worked in a team environment. Share specific instances where you collaborated with others to achieve a common goal, showcasing your ability to support your colleagues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle busy periods or difficult customers. Think about how you would prioritise tasks and manage stress, as these skills are essential in a hospitality setting.
