Hospitality Team Member

Hospitality Team Member – YHA (England & Wales)

0 hours per week

£12.21 per hour (applies to all, including those under the age of 21)

YHA Leominster are looking for a Hospitality Team Member to join their team! You’ll cover a range of duties across the hostel ensuring we deliver an excellent service to all guests and visitors and provide a great experience of YHA. Your day may range from carrying out cleaning and housekeeping duties to responding to guest queries. In addition, further shifts will be available at a neighbouring hostel, YHA Wilderhope Manor, which could include working in our kitchen to prepare and serve meals to our catered groups.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well‑being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

What will you be doing?

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area and ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check‑ins and check‑outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need?

• Experience of working face‑to‑face with customers
• Experience working in a team can help others to achieve a common goal
• Excellent time‑keeping, with flexibility to cover different shifts, punctual, can work to deadlines
• Ability to manage varying pressures, including peaks in workload demands and prioritise, be able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA

How do you apply?

Submit your CV and complete the application form. If you need any assistance, please email …

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.