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- Tasks: Provide excellent customer service and assist in various hospitality roles.
- Company: Join the vibrant team at YHA Bristol, a 24/7 hostel with a lively cafe bar.
- Benefits: Enjoy 10 free hostel stays yearly, staff discounts, and free YHA membership.
- Why this job: Experience a fun, dynamic environment while making guests feel welcome and valued.
- Qualifications: Customer service experience and teamwork skills are essential.
- Other info: Flexible hours with opportunities for personal growth and development.
YHA Bristol
Permanent, flexible contract, 15 – 42.5 hours per week, £12.21 per hour (applies to all, including those under the age of 21)
Are you looking for a fun and varied job in hospitality? YHA Bristol are looking for a Hospitality Team Member to join their team! YHA Bristol is open 24/7 and has a busy cafe bar. Team members will be working at our reception, cafe bar, in the kitchen and housekeeping. Kitchen shifts involve cooking group meals, and also ticket orders for the cafe bar
As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHAs staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
How do you apply?
Submit your CV and complete the application form. If you need any assistance, please email
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
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Hospitality Team Member employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YHA and its values. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing great service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Be flexible and show your teamwork spirit! Highlight your ability to adapt to different roles within the hospitality environment. Whether it’s working at reception or in the kitchen, let them know you’re up for the challenge!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and enthusiasm that reflects your passion for hospitality.
Tailor Your CV: Make sure your CV is tailored to the Hospitality Team Member role. Highlight any relevant experience you have in customer service or teamwork, and don’t forget to mention your flexibility with shifts – it’s a big plus for us!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at YHA (England & Wales)
✨Know the YHA Inside Out
Before your interview, take some time to research YHA and its mission. Understand their values and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Off Your Customer Service Skills
Since this role is all about providing great customer service, think of specific examples from your past experiences where you excelled in this area. Be ready to share stories that highlight your ability to handle difficult situations with a smile and keep guests happy.
✨Demonstrate Team Spirit
YHA values teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Share instances where you helped your team achieve a common goal or supported a colleague during busy times. This will show that you're a team player who can thrive in a dynamic environment.
✨Be Ready for a Fast-Paced Environment
Given the nature of hospitality, you might face peak periods during your shifts. Think about how you manage stress and prioritise tasks when things get busy. Sharing your strategies for staying organised and calm under pressure will impress your interviewers.
