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- Tasks: Support the Hostel Manager in daily operations and create a welcoming environment for guests.
- Company: YHA London Central is a vibrant hostel offering unique experiences in hospitality management.
- Benefits: Enjoy 10 free hostel nights yearly, staff discounts, and access to well-being support.
- Why this job: Join a friendly team, gain valuable experience, and make a positive impact on guests' stays.
- Qualifications: Experience in customer service and hospitality; team management skills are a plus.
- Other info: Flexible hours between 24-40 per week, with a competitive pay rate.
This job is for a Night Duty Manager at YHA London Central. It is a permanent, flexible contract offering 24-40 hours per week at a rate of £13.13 per hour plus a £1.20 Local Living Allowance (applies to all, including those under the age of 21).
As a Night Duty Manager, you will support the Hostel Manager with the day-to-day management of the hostel, creating a great place for teams to work and ensuring guests have a positive experience.
Why work for YHA?
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Night Duty Manager?
- Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
- Using systems for efficient guest check-ins and check-outs, food and beverage sales and service, and other management functions.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
- Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience do you need to be a Night Duty Manager?
- Experience of working face-to-face with customers.
- Experience in hospitality or customer service, including the management and delivery of a quality service.
- Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable).
- Food safety level 2 and APLH level 2 qualifications (desirable).
- Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties.
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel.
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application, we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE
All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Contact Detail:
YHA (ENGLAND AND WALES) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager - YHA London Central
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your answers during any interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service experience. As a Night Duty Manager, you'll be interacting with guests regularly, so be prepared to discuss specific examples of how you've provided excellent service in previous roles.
✨Tip Number 3
Demonstrate your leadership skills. Be ready to share instances where you've successfully managed a team or guided others, as this is a key aspect of the Night Duty Manager position.
✨Tip Number 4
Prepare for questions about handling pressure. The role involves managing varying workloads, so think of examples where you've effectively prioritised tasks or dealt with conflicting duties in a fast-paced environment.
We think you need these skills to ace Night Duty Manager - YHA London Central
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Duty Manager at YHA London Central. Familiarise yourself with the job description and think about how your experience aligns with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality and customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage teams and deliver quality service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention why you want to work for YHA London Central specifically and how you can contribute to creating a great environment for both staff and guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at YHA (ENGLAND AND WALES)
✨Know the YHA Values
Before your interview, take some time to research YHA's core values and mission. Understanding what they stand for will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Night Duty Manager, you'll be interacting with guests regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts effectively. This will highlight your suitability for the role.
✨Demonstrate Team Leadership Experience
Since the role involves managing a team, be ready to discuss your leadership style and any relevant experiences. Share specific instances where you've guided or supported team members, fostering a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various situations, such as busy periods or guest complaints. Think through potential scenarios and how you would manage them, showcasing your problem-solving skills and ability to prioritise tasks.
