At a Glance
- Tasks: Lead transformational change in homelessness services and support their successful delivery across London.
- Company: A leading charity dedicated to improving homelessness services.
- Benefits: Great pay, excellent development opportunities, and a diverse, inclusive workplace.
- Other info: Flexible working options with opportunities for home working up to 3 days a week.
- Why this job: Make a real impact on homelessness services and help shape their future direction.
- Qualifications: Experience in service development, change management, and strong stakeholder engagement skills.
The predicted salary is between 38291 - 46801 £ per year.
Do you want to help shape the future of homelessness services while working for a leading charity?
This post is offered as a 12 month fixed term contract, or secondment for internal candidates.
We are offering an exciting opportunity for an experienced and dynamic Service Development Manager to lead transformational change and support the successful mobilisation, delivery, and continuous improvement of our pan-London specialist rough sleeping services, including migrant support services.
Working closely with the Head of Specialist Rough Sleeping Services, you will play a key role in establishing and developing three Greater London Authority (GLA) contracts: London Navigators, MAPS, and the Crisis Prevention and Response Service (CPRS).
Working as Service Development Manager you will support services through periods of growth and transition, helping to ensure operational readiness, embed new ways of working, and deliver against contractual objectives.
Key responsibilities will include
- Lead the mobilisation and ongoing development of specialist rough sleeping services, ensuring a smooth transition from contract award to delivery.
- Support managers and teams through periods of growth and change, embedding new processes, systems, and ways of working.
- Work closely with HR colleagues on workforce planning, staff engagement, consultations, onboarding, and training.
- Monitor risks, performance, and quality; producing reports and insights to support decision making and contractual delivery.
- Build and maintain effective partnerships with commissioners, local authorities, health partners, voluntary sector organisations, and internal teams.
- Strengthen referral pathways, support co-production with people who have lived experience of homelessness, and deliver training to promote high-quality service delivery.
- Supporting engagement and client co-production activities with people who have lived experience of homelessness to inform service development.
- Deliver training and workshops to colleagues to support development in homelessness legislation, prevention strategies, safeguarding, and service delivery expectations.
- Where you’ll be working
In this post you will be required to travel across the region to visit services, teams and partners.
There will be opportunities for home working up to 3 days per week dependent on the needs of the region.
What we’re looking for
This role is a great fit if you enjoy leading change, improving services, and helping teams deliver the best possible support for people experiencing homelessness and rough sleeping.
You’ll thrive in a complex environment, be organised, practical, and comfortable managing several priorities at once .
You can build positive working relationships, bring people together around shared goals, and turn ideas into action.
Whether working independently or alongside others, you’ll be motivated to make services work better and improving outcomes for the people we support.
- Proven experience leading or supporting mobilisation, implementation, setting up, improving, or developing services.
- Experience overseeing change management programmes, with understanding of how to support teams through change and work alongside HR during periods of transition.
- Experience working in homelessness, housing, social care, health, public sector, or commissioned service environments.
- Strong project management and organisational skills and the ability to manage competing priorities.
- Strong stakeholder engagement and partnership-building skills with a variety of people including commissioners and external agencies.
- Effective analytical skills with the ability to translate data into actionable insight and meaningful reporting.
- Clear communication skills, including writing reports and presenting information to different audiences.
- Experience creating training, guidance, or resources that help people develop and improve.
- Experience establishing and monitoring KPIs, performance frameworks, and quality standards and continuous improvement.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Work Place
- Great Pay and Other Benefits
Why Join Us?
This is an opportunity to influence the future direction of homelessness services across London, lead meaningful transformation, and work alongside passionate colleagues and partners to improve outcomes for people experiencing rough sleeping and homelessness.
You’ll play a central role in ensuring services are mobilised effectively, deliver measurable impact, and continue to evolve in response to the needs of the communities we serve.
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Service Development Manager in London employer: Ygam
StreetDoctors is an exceptional employer dedicated to empowering youth through impactful programmes in the London region. With a strong focus on partnership development and volunteer engagement, we foster a collaborative work culture that prioritises personal growth and professional development. Our commitment to quality standards and innovative training ensures that employees are equipped to make a meaningful difference in education and healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Service Development Manager in London
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Ygam!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Ygam that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Service Development Manager in London
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Ygam. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Ygam.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Ygam!
How to prepare for a job interview at Ygam
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Ygam resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Service Development Manager position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
