At a Glance
- Tasks: Lead projects supporting parents, build community partnerships, and create inclusive focus groups.
- Company: Join the largest parenting charity in the UK with a mission to support families.
- Benefits: 30 days annual leave, flexible working, and comprehensive employee support.
- Other info: Dynamic role with opportunities for professional growth and community impact.
- Why this job: Make a real difference in the lives of parents and strengthen local communities.
- Qualifications: Compassionate leadership and understanding of diverse family needs.
The predicted salary is between 28000 - 30000 £ per year.
About NCT
NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.
With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates.
We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.
While many know us for our antenatal classes, we also do much more.
We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers.
We also support families facing challenges like social isolation, feeding difficulties, and poor mental health.
We offer support in communities, in hospitals and online.
About the role
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:
- Provide line management and support to direct line reports and leadership for the project.
- Develop and maintain a strong understanding of Hackney’s parent demographics and local support services, enabling effective signposting for marginalised communities.
- Build strong partnerships with local VCOs and stakeholders to engage underrepresented communities, working collaboratively to support meaningful co-production.
- Create and lead welcoming parent focus groups that amplify local voices and help shape the project to be inclusive, accessible, and responsive to families’ needs.
- Data collection and reporting appropriate to the project for monthly/quarterly review with commissioners.
About you
You will be a compassionate, collaborative leader, committed to supporting parents and strengthening communities.
You will provide effective line management and project leadership, creating inclusive, supportive environments where teams can thrive.
You will build a strong understanding of the diverse families in Hackney, taking an empathetic and proactive approach to engaging parents—particularly those whose voices are less often heard.
Developing trusted relationships with local organisations and services, helping families access the support they need.
Champion listening and co-creation, shaping accessible programmes through meaningful parent engagement, including focus groups.
You will confidently use data to track progress, share learning, and demonstrate impact.
Above all, you will be driven to ensure every parent feels supported, connected, and heard.
Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
- 30 days annual leave (excluding Bank Holidays)
- Pension matched up to 5%
- Flexible working options to suit your lifestyle
- Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
- Cycle to work scheme to support sustainable commuting
- Life Assurance for peace of mind
- Free eye test for all staff, with further discounts
- Blue Light discount card
- #J-18808-Ljbffr
Hackney Service Delivery Manager employer: Ygam
Ygam is an exceptional employer for university students looking to make a meaningful impact while gaining valuable experience. As a Volunteer Student Ambassador, you will be part of a supportive and dynamic team that fosters personal growth and encourages creativity in addressing important social issues. With opportunities to engage with peers, develop content, and participate in events, you'll not only enhance your skills but also contribute to a vital cause within your university community.
StudySmarter Expert Advice🤫
We think this is how you could land Hackney Service Delivery Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Ygam.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Ygam.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Ygam.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Ygam. Apply directly through us to stand out!
We think you need these skills to ace Hackney Service Delivery Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Ygam. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Hackney Service Delivery Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Ygam
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Ygam. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
