At a Glance
- Tasks: Help residents tackle fuel poverty and provide expert energy advice.
- Company: Join Citizens Advice Doncaster Borough, a supportive and impactful organisation.
- Benefits: Competitive salary, comprehensive training, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for professional development and nationally recognised qualifications.
- Why this job: Empower vulnerable households and improve their financial resilience in your community.
- Qualifications: Experience in advice or casework, strong communication, and negotiation skills.
The predicted salary is between 27000 - 27000 £ per year.
Location: Doncaster (Office based)
Salary: £27,000 per annum
Hours: 37 hours per week worked over 4 days (08:00-18:00)
Contract: Fixed Term until 31 October 2028 (2 years)
Closing Date: 18/09/26
Help people tackle fuel poverty and improve financial resilience. This role will deliver specialist energy advice and casework to residents experiencing fuel poverty, energy debt and complex energy-related problems. Working as part of a dedicated team, you will support some of Doncaster's most vulnerable households and help them achieve sustainable outcomes.
About the role
You'll provide in-depth energy advice and casework to clients whose circumstances require investigation, advocacy, negotiation and ongoing support. You will work directly with energy suppliers, represent clients where appropriate and help resolve complex issues including billing disputes, affordability concerns and energy debt. The role will include telephone appointments, video appointments, face-to-face appointments and occasional outreach/home visit activity.
Key responsibilities
- Deliver specialist energy advice and in-depth casework.
- Conduct full assessments of client circumstances and energy needs.
- Investigate complex billing issues and supplier disputes.
- Support clients experiencing energy debt or self-disconnection risks.
- Negotiate with suppliers and other agencies on behalf of clients.
- Develop practical solutions to improve affordability and energy resilience.
- Maintain accurate client records and outcome reporting.
- Work collaboratively with colleagues and partner organisations.
- Contribute to achieving project targets and outcomes.
About you
We are looking for someone who:
- Has experience delivering advice, casework or advocacy services.
- Can manage complex cases and competing priorities.
- Has excellent communication and negotiation skills.
- Is able to work independently and take ownership of client outcomes.
- Has strong organisational and record-keeping skills.
- Is committed to empowering people and tackling inequality.
- Shares the values and principles of Citizens Advice.
Desirable
- Experience of energy advice, debt advice, welfare benefits or housing advice.
- Understanding of fuel poverty and vulnerability within energy markets.
- Experience negotiating with utility providers or creditors.
- City & Guilds Level 3 Energy Awareness qualification, or willingness to achieve this during induction.
What we offer
- Comprehensive training and supervision.
- Opportunity to develop specialist energy advice skills.
- Access to nationally recognised qualifications.
- Supportive team environment.
- The opportunity to make a lasting difference to vulnerable households across Doncaster.
About Citizens Advice
Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to help people overcome the problems they face. Through the Energy Advice Anytime project, we are expanding access to energy advice through innovative and flexible delivery models to reach more residents, reduce fuel poverty and improve financial resilience across our communities. Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.
Energy Adviser in Doncaster employer: Ygam
StreetDoctors is an exceptional employer dedicated to empowering youth through impactful programmes in the London region. With a strong focus on partnership development and volunteer engagement, we foster a collaborative work culture that prioritises personal growth and professional development. Our commitment to quality standards and innovative training ensures that employees are equipped to make a meaningful difference in education and healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Adviser in Doncaster
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Ygam.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Ygam!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Ygam, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Ygam or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Energy Adviser in Doncaster
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Ygam:Before hitting send, make sure to tailor your application specifically to Ygam! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Ygam
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
