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For Companies At a Glance
- Tasks: Lead client projects, coordinate experts, and deliver impactful consultancy outputs.
- Company: Join a certified B Corp driving innovation in FMCG.
- Benefits: Competitive salary, healthcare plan, generous holiday, and remote work options.
- Other info: Enjoy a vibrant workplace culture with team socials and industry events.
- Why this job: Make a real impact by helping brands grow and succeed.
- Qualifications: Experience in consultancy, strong project management, and excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
ROLE: Client Success Lead, London Based, Hybrid
About YF
Our goal is to drive innovation in FMCG.
We work with consumer brands on a journey to mainstream success, providing advisory
and support services to help them scale. We also partner with retailers to make it easier
for them to identify and get behind high potential brands. By supporting both sides, we
can drive the flywheel of progress.
Our FMCG brand services span Supply Chain, Recruitment, HR, Commercial, Financial
Advisory and more.
We are a certified B Corp, driving the shift to a new kind of economy that is better for
workers, better for communities and better for the environment.
About the role
The Client Success Lead will play a pivotal role in ensuring world-class delivery of client
projects. Sitting at the centre of YF’s consultancy services, this role is about
orchestrating the expertise of others – not necessarily being the subject matter expert
yourself.
You will manage the end-to-end process across multiple projects, aligning inputs from
internal sales and commercial experts to deliver unified, high-impact outputs that drive
client success.
The successful candidate will bring a consultancy mindset, strong project management
skills and the ability to turn complex information into simple, powerful narratives.
As Client Success Lead you will:
● Own and manage the end-to-end delivery of client projects.
● Coordinate internal subject matter experts to bring together best-in-class
outputs.
● Build and refine decks, presentations and reports to consultancy standards.
● Oversee project workflows, ensuring milestones are hit and clients are kept
updated.
● Conduct high-quality analysis, research and synthesis of insights to shape clear
storytelling.
● Ensure client communication is clear, structured and professional at all times.
● Manage client contact across projects (including contact matrices) to strengthen
relationships and ensure client needs are met on time and in full
About you
● Background in a top-tier consultancy.
● Exceptional project management and problem-solving skills.
● Ability to structure complex information into simple, impactful outputs.
● Excellent communication and client-facing ability.
● Highly collaborative and able to orchestrate experts to deliver a unified output.
● Excellent PowerPoint and Excel skills.
What success looks like
● Client projects delivered on time and to consultancy-level standard.
● Internal expert contributions managed effectively.
● Client satisfaction scores and repeat engagements.
● Quality of deliverables as judged by YF leadership
What’s in it for you?
As Client Success Lead at YF, you’ll thrive in an environment where ownership is key. You
will be empowered to manage critical client projects, deliver consultancy-level outputs
and see the direct impact of your work in helping brands grow.
Alongside this, we offer:
● A competitive salary
● Healthcare cash plan
● 25 days holiday + bank holidays and 1 extra day each year after 2 years of service
● A ‘work from anywhere week’ each quarter
● Enhanced parental leave
● Workplace Nursery Scheme
● Paid training & development including access to More Happi coaching software
● 2 volunteering days a year
● Cycle to work scheme
● Weekly drinks, monthly team lunches, quarterly socials, half year offsite and more
● Access to FMCG industry trade shows & events with a focus on innovation
● All the food & drink snacks you can get your hands on!
Office: London Bridge, London
Full-time role with minimum 3 days per week in the office
Sounds like you?
If you're ready to deliver world-class consultancy projects and support innovative
brands on their growth journey, we would love to hear from you. Please send your
application directly to phil.peters@weareyf.com – no agencies at the current time.
Client Success Lead employer: YF
Contact Detail:
YF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Lead
✨Tip Number 1
Network like a pro! Reach out to people in the FMCG sector, especially those who work at YF or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Showcase your project management skills! Prepare examples of how you've successfully managed projects in the past. Be ready to discuss how you coordinated teams and delivered results, as this is key for the Client Success Lead role.
✨Tip Number 3
Practice your storytelling! Since you'll need to turn complex information into simple narratives, try explaining your past projects to friends or family. The clearer you can communicate your experiences, the better.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of our team at YF. Don’t miss out on this opportunity!
We think you need these skills to ace Client Success Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Lead role. Highlight your project management skills and consultancy experience, showing how they align with what we’re looking for.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication abilities. Use clear and structured language in your application to reflect how you’d communicate with clients.
Highlight Your Problem-Solving Abilities: We want to see how you tackle challenges! Include examples in your application that showcase your problem-solving skills and how you've turned complex information into simple, impactful outputs.
Apply Through Our Website: While you can send your application directly to the email provided, we encourage you to apply through our website as well. It helps us keep track of applications better and ensures you don’t miss out on any updates!
How to prepare for a job interview at YF
✨Know Your Client Success Fundamentals
Before the interview, brush up on the key principles of client success and project management. Understand how to align internal resources effectively and deliver high-impact outputs. This will show that you’re not just familiar with the role but also passionate about driving client satisfaction.
✨Master the Art of Storytelling
Since the role involves turning complex information into simple narratives, practice articulating your past experiences in a clear and engaging way. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your thought process.
✨Showcase Your Collaboration Skills
Prepare examples that highlight your ability to work with diverse teams and orchestrate expert contributions. Discuss specific projects where you successfully managed multiple stakeholders and how you ensured everyone was aligned towards a common goal.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and project management skills. Think of scenarios where you had to overcome challenges in client projects. Be ready to explain your approach and the outcomes, demonstrating your consultancy mindset.