Senior Customer Success Manager - Reseller (Bilingual - English/German) New London, UK

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels.

What You’ll Do:

• Manage a portfolio of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction.
• Build and maintain strong relationships with Yext customers, serving as their primary point of contact for all post-sales activities.
• Work with Yext Support, Product Management, Services, and GTM teams to share customer feedback and act as an internal advocate for our customers.
• Partner with customers to develop and execute strategic success plans, aligning Yext solutions with their business objectives and goals.
• Conduct regular reviews, provide progress updates related to reactive issues and proactive customer initiatives, and demonstrate the value of Yext products and services.
• Stay up to date with industry trends and best practices and share insights and recommendations with customers.
• Share product roadmap with customers, provide guidance on how new Yext features and offerings align with customer’s business objectives and help with achieving KPIs.
• Identify upsell & cross sell opportunities by analysing customer data.
• Collaborate with Sales and Solution Engineering to pursue growth opportunities.
• Demonstrate keen situational awareness, adept at deciphering subtle cues and anticipating potential risks ahead of time.
• Provide accurate renewals forecast.
• Leverage an understanding of our Resellers’ environments and use cases to influence their ability to realise the value of their existing solutions.

What You Have:

• BA/BS degree in Sales, Business, Marketing, or Computer Science preferred.
• A minimum of 5+ years of experience in a customer-facing role with a proven track record of managing enterprise-level customers and/or alliance/reseller partner.
• Knowledge of digital marketing technologies.
• Familiarity with different listings networks such as Google, Apple, and Facebook.
• Strong ability to develop insights from performance data and present a value story to key stakeholders.
• Customer-centric mindset - put the customer's needs first, actively seek feedback, and continuously strive to improve the customer's experience.
• Solid project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Outstanding interpersonal and communication skills, with the ability to engage and influence customers and partners at all levels.

Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities.