At a Glance
- Tasks: Assist customers with orders, returns, and provide product advice across various platforms.
- Company: Yester Home, a family business creating timeless homeware and hardware.
- Benefits: Competitive wage, flexible working, and a supportive team culture.
- Other info: Gain insights into the e-commerce process during an exciting growth period.
- Why this job: Join a creative team and contribute to a beautiful British brand.
- Qualifications: 1-2 years in customer service or e-commerce, with strong admin skills.
The predicted salary is between 25000 - 30000 £ per year.
Location: Hybrid – based in Wolverhampton / West Midlands (with some remote flexibility)
Contract: Fixed-term maternity cover (approx. 9–12 months)
Hours: Full-time preferred (Mon–Fri), part-time considered for the right candidate
Start date: January 2026 (handover and training in November/December 2025)
Wage: £12.60 per hour
About Us
At Yester Home, we create timeless homeware and architectural hardware — from solid brass handles and gallery rails to elegant lighting and home accessories. Every piece is made to last and inspired by traditional British craft, blending heritage design with contemporary living.
Company Description
Yester Home is a small family business specialising in beautiful hardware and homeware. Founded in a Shropshire village in 2011, Yester Home offers a timeless collection of handcrafted ironmongery, lighting, and interesting kitchen accessories. We provide unique items that add charm and style to your home. Based in Wolverhampton, our business aims to make your house feel like a home with the perfect finishing touches.
The Role
You’ll be the friendly, knowledgeable voice behind Yester Home — helping our customers with their orders, managing returns and replacements, and ensuring smooth order flow between our online store, warehouse, and couriers. This is a hands‑on role where you’ll combine empathy, efficiency, and attention to detail — perfect for someone who loves great design, enjoys helping people, and takes pride in keeping things beautifully organised.
Key Responsibilities
- Customer Service
- Respond to customer enquiries via email, live chat, phone, and social media (Instagram, Etsy, Shopify)
- Provide product advice, order updates, and after‑sales support with warmth and professionalism
- Handle returns, replacements, and warranty queries with care and brand‑aligned tone
- Manage customer feedback and reviews, ensuring issues are resolved promptly
- E‑Commerce Operations
- Process and monitor orders via Shopify and Linnworks
- Liaise with our warehouse / 3PL partner and couriers
- Update product and order information (e.g., tracking numbers, stock alerts, notes)
- Prepare simple reports on returns, courier delays, or common support themes
- Brand & Communication
- Maintain the Yester Home tone of voice — warm, elegant, and confident
- Support the marketing team with customer‑related insights and stories
- Occasionally assist with social replies or influencer enquiries
About You
You’re naturally organised, calm under pressure, and genuinely enjoy helping others. You have a sharp eye for detail and can manage multiple systems without missing a beat.
- 1–2 years’ experience in customer service or e‑commerce operations
- Experience using Shopify or a similar e‑commerce platform
- Strong admin and multitasking skills
- Familiarity with Linnworks & Shopify
- Understanding of online fulfilment workflows (orders, returns, DDP/IOSS basics)
- Interest in interiors, design, or homeware
Why Join Us
- Work with a small, friendly, and creative team that values craftsmanship and great customer experience
- Gain insight into the full e‑commerce process — from order to delivery
- Flexible working and a warm, down‑to‑earth culture
- Opportunity to contribute to a beautiful British brand during an exciting period of growth
Applications close on 31st October, with interviews to follow shortly after.
Customer Services Assistant (Maternity Cover) in Wolverhampton employer: Yester Home
At Yester Home, we pride ourselves on being a supportive and nurturing employer, offering a warm and down-to-earth culture that values craftsmanship and exceptional customer service. As a Customer Services Assistant, you'll join a small, creative team in Wolverhampton, where you'll have the opportunity to gain valuable insights into the e-commerce process while contributing to a beautiful British brand during an exciting period of growth. With flexible working options and a focus on employee development, Yester Home is an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant (Maternity Cover) in Wolverhampton
✨Tip Number 1
Get to know Yester Home! Before your interview, dive into their website and social media. Familiarise yourself with their products and brand voice so you can chat confidently about how you can contribute to their customer service excellence.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice of Yester Home, think about how you can convey warmth and professionalism in your responses. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've managed multiple tasks or resolved customer issues efficiently. This will demonstrate your ability to keep things beautifully organised, just like Yester Home's products.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Yester Home family. Don’t forget to highlight your passion for homeware and design!
We think you need these skills to ace Customer Services Assistant (Maternity Cover) in Wolverhampton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love a friendly and warm tone that reflects our brand. Don’t be afraid to show us why you’re passionate about customer service and homeware.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service or e-commerce operations. We want to see how your skills align with the role, so mention any specific tools like Shopify or Linnworks that you’ve used.
Be Detail-Oriented:Attention to detail is key for this role. Double-check your application for any typos or errors before submitting it. A polished application shows us you care about quality, just like we do at Yester Home!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Yester Home
✨Know the Brand Inside Out
Before your interview, take some time to really understand Yester Home's products and values. Familiarise yourself with their range of homeware and architectural hardware. This will not only show your genuine interest but also help you answer questions about how you can contribute to their mission of creating timeless pieces.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to maintain a warm and professional tone, as this aligns perfectly with Yester Home's brand voice. Think of specific situations that demonstrate your empathy and efficiency.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple systems and tasks, be ready to discuss how you stay organised under pressure. You could mention tools or methods you use to keep track of orders and customer interactions, which will reassure them that you can handle the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the e-commerce processes at Yester Home. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.
