At a Glance
- Tasks: Lead a team to support the World Handicap System and iGolf programmes.
- Company: Join England Golf, the national governing body for amateur golf.
- Benefits: Enjoy competitive salary, healthcare, generous leave, and hybrid working.
- Other info: Full training provided; no prior golf knowledge required.
- Why this job: Make a difference in the golf community while developing your leadership skills.
- Qualifications: Teamwork, customer service experience, and a friendly attitude are essential.
The predicted salary is between 29000 - 29000 £ per year.
We are looking for a talented individual to join our WHS™ and iGolf. As a Support Team Leader, you will manage a team of administrators ensuring that support requirements for the World Handicap System (WHS™), Course Rating™, and our iGolf and iPlay programmes, are delivered efficiently. The administration team work a 5 out of 7 days rota, covering weekends and bank holidays. As part of this role, you will be responsible for ensuring that cover is planned accordingly.
Location: The National Golf Centre, The Broadway, Woodhall Spa, Lincolnshire, England, LN10 6PU
Salary: £27,000 to £29,000 per annum + employee assistance programme, private healthcare and/or health cash plan, 3x salary life assurance, enhanced pension and family policies, up to 36 days annual leave (includes bank holidays and company days).
We are committed to equal opportunities and welcome applications from all backgrounds. We are disability confident committed and reasonable adjustments can be made throughout the recruitment process to support candidates. This may include providing application information in an alternative format, allowing additional time during interviews, or making any other reasonable adjustments needed to help candidates participate fully and fairly. Please contact Amy, Holly, or Orla at people@englandgolf.org to discuss any adjustments you may need.
You must be able to demonstrate:
- Excellent team working skills with the ability to work collaboratively with colleagues.
- Knowledge and experience of managing data and customer service.
- Self-motivation, including the ability to work independently and when to seek advice.
- Attitudes and behaviours that respect and value diversity.
- A friendly nature and willingness to offer support and assistance to colleagues and customers.
A knowledge of golf and the WHS™ is desirable but not essential, as full training will be given on systems and appropriate golf knowledge.
The post is a full-time position working 35 hours Monday to Friday. The position is based at England Golf, The National Golf Centre, Woodhall Spa, Lincolnshire. We offer a hybrid working arrangement (three days in the office and two from home) following our 6-week onboarding process.
As the national governing body for amateur golf, we work at the heart of golf in England, supporting and empowering a thriving community of players, counties, and clubs to get the most out of the game we love. We value being Inclusive, Honest, Responsible, Excellent and Supportive.
Closing date for applications: Wednesday 25 November 2026, 23.59pm
Interviews take place: Tuesday 8 December 2026, Woodhall Spa.
WHS and iGolf Support Team Lead in Woodhall Spa employer: Yesgolfing
St. Mellons Golf Club offers a vibrant work culture where teamwork and passion for golf thrive. As a Deputy Head Greenkeeper, you will benefit from ongoing professional development opportunities while enjoying the beautiful surroundings of Cardiff. The club values its employees, providing a supportive environment that encourages growth and excellence in course maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land WHS and iGolf Support Team Lead in Woodhall Spa
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yesgolfing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yesgolfing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace WHS and iGolf Support Team Lead in Woodhall Spa
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yesgolfing:Your cover letter is your chance to shine! Tell us why you want to work at Yesgolfing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yesgolfing!
How to prepare for a job interview at Yesgolfing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
