Golf Operations Manager in Pannal

The Golf Operations Manager is responsible for leading the Club's day-to-day golf operations, competitions, visitor experiences, and major events while ensuring exceptional service for members and guests. Reporting to the General Manager and deputising when required, the role also drives operational efficiency, visitor revenue, and continuous improvement in support of the Club's strategic objectives.

Full Time

Location: Follifoot Rd, Pannal, Harrogate, North Yorkshire, England, HG3 1ES

Description:

Golf Operations Manager, Pannal Golf Club

Pannal Golf Club is looking for an outstanding Golf Operations Manager - someone who takes genuine pride in running golf operations to the highest standard and sees the member experience as their personal responsibility.

This is a senior role within a financially secure, ambitious club with a clear strategic vision, an engaged Board and a dedicated team. The Golf Operations Manager deputises for the General Manager and plays a pivotal part in the day-to-day life of the Club.

What sets Pannal apart

• A distinguished heathland course of genuine standing within Yorkshire golf, founded in 1906.
• Awarded the Silver Flag at the 59club UK & Ireland Service Excellence Awards 2026 - in only our second year of association.
• An active, multi-year Course Development Plan, supported by an advisory relationship with The R&A through their Sustainable Agronomy Service.
• A clear Strategic Plan, a financially stable Club, and a supportive Board - a strong platform to build on, not a turnaround.

Key Responsibilities

• Manage day-to-day golf operations, competitions and major Club events from planning through to delivery.
• Produce and manage tee sheets, competition start sheets and weekly Club itineraries, keeping all systems and communications up to date.
• Co-ordinate all aspects of visitor and society golf - from initial enquiry through to post-visit follow-up - delivering an experience that reflects the Club's 59club standards.
• Meet and greet societies on arrival, ensuring their needs are met throughout the day.
• Maximise visitor and society revenue through proactive sales, relationship management and promotion of available tee times.
• Oversee member communications, competition schedules, ClubV1 administration and the Club diary.
• Support marketing, social media and promotional activities to promote the Club and its members' achievements.
• Work closely with the General Manager, Board, sub-committees and department managers to ensure outstanding service and continuous improvement.
• Deputise for the General Manager as required.

Ideal Candidate

• Experience in a golf, hospitality, leisure or customer-focused environment, ideally within a private members' club.
• Strong organisational skills and proven ability to manage multiple events and priorities without losing attention to detail.
• Commercial awareness with a focus on growing visitor and society income.
• Excellent communication and interpersonal skills - warm, professional and confident with members, guests and external partners.
• Customer-focused, proactive and passionate about golf.
• Proficiency in golf management systems including BRS, ClubV1 and Golf Genius; working knowledge of WHS.
• Knowledge of England Golf regulations and experience in competition administration.
• Experience of marketing, social media management and club promotion.

What Pannal Offers

• Competitive salary ranging from £28k - £33k depending on experience, plus pension.
• 25 days' holiday plus 8 statutory bank holidays.
• 50% off golf membership.
• Free staff meals on duty.
• Free membership of GCMA & CMAE (the leading professional bodies for golf and club managers).
• Professional development opportunities within an ambitious, award-winning club.
• A collaborative working environment and the opportunity to play a key role in the future success of a prestigious, financially secure club.

Closing date: Friday 14 August 2026