At a Glance
- Tasks: Deliver exceptional service to members and guests at a top golf club.
- Company: Join the prestigious Renaissance Club, ranked among the world's best.
- Benefits: Enjoy competitive pay, flexible hours, and a vibrant work environment.
- Other info: Opportunity for career growth in a renowned hospitality environment.
- Why this job: Be part of a team that creates unforgettable experiences for golf enthusiasts.
- Qualifications: Strong customer service skills and ability to multitask in a dynamic setting.
The predicted salary is between 25000 - 30000 £ per year.
Member Services Front Desk Assistant Manager
Overview
The Renaissance Club is seeking a Member & Guest Services professional to deliver an exceptional experience for members and visitors at one of the world's leading private golf clubs.
This varied, customer-facing role involves coordinating guest services, accommodation, bookings and club operations while ensuring the highest standards of hospitality.
- Full Time * Remember to mention the Yes Golfing. com website when responding *
- Location: Cowden Hill Drive, Dirleton, North Berwick, East Lothian, Scotland, EH39 5HS
Description
Renaissance Club is a world class golf club rated inside the top 175 private clubs worldwide.
Making a once in a lifetime experience to all who come to experience Renaissance is paramount to its success.
The member & guest services department play a key role in ensuring the smooth day to day running as well as organising and improving for the future.
Liaising with every department and making sure the needs of the members and their guests are met is vital to the success of Renaissance.
The role is challenging yet rewarding, all your skills will be utilised with the wide variety of tasks that may be undertaken on a daily basis.
The brief description below will be the main areas of the member services role but not exhaustive of what is required to make Renaissance “Rare Indeed”.
- Provide excellent customer service to all members and guests, dealing with their requests and enquiries in a timely and professional manner;
- Anticipate the clubs members/guests needs through proactive activity
- Understand and be familiar with all the clubs events
- Dealing with members and guests, including handling complaints when they come to the desk
- Ability to deal with bookings by phone, e-mail, letter, fax or face-to-face
- Completing procedures when members/guests check-in and depart
- Preparing room keys and cards
- Troubleshooting emergencies
- Liaising with other departments
- Ability to multitask and good time management skills
- Good telephone skills including taking and passing on message to the relevant person. Screening calls.
- Ability to deal with special requests: booking restaurants/transport/tee times/lost baggage/shipments etc
- Self-motivated natural team player with a passion for excellent customer service
- Attention to detail, with a solid understanding of financial awareness; ability to maximise sales and upsell where possible
- Full driving licence to be available to transport members & guests when required
- Good proven standard of literacy, numeracy and IT skills
- Taking and accurately processing payment for accommodation and other club related charges.
- Central point for providing accurate information to members/guests and other departments within the club
- Good problem solving skills and a methodical approach to your work
- Check and sign for deliveries, before informing the relevant member of staff of their arrival.
Deliveries by post or courier will include valuable items (cash, passports).
Follow procedures and ensure security of valuables.
- When required to assist members/guests with purchases within the pro shop
- To manage room reservations ensuring that the accommodation manager has been informed and all enquiries are accurately dealt with.
- Able to work flexible hours including split shifts when required.
This job description is a guide to the work that you will initially be required to undertake.
It may be changed from time to time to meet changing circumstances by mutual agreement.
It is expected that the job description will be reviewed regularly by management and his/her manager.
These discussions will normally take place during the Staff Development Review interview.
Where appropriate, an agreed amended job description will be produced or explicitly authorised by the Personnel and Staff Development Department.
Closing Date
Friday 7th August 2026
Additional Information
- Use the contact information above to contact us for more information
- Remember to mention the Yes Golfing. com website when responding *
- #J-18808-Ljbffr
Member Services Front Desk Assistant Manager in North Berwick employer: Yesgolfing
Yesgolfing is an exceptional employer, offering a dynamic work environment at Forres Golf Club where leadership and growth are at the forefront. With a commitment to employee development, competitive salaries, and flexible working hours, we foster a culture that values both professional and personal growth, ensuring our team members thrive while delivering outstanding experiences for our members and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Front Desk Assistant Manager in North Berwick
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Yesgolfing. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Yesgolfing
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We think you need these skills to ace Member Services Front Desk Assistant Manager in North Berwick
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Yesgolfing and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Yesgolfing
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
