Assistant Manager in Nairn

We are looking for an exceptional Assistant Manager to join the Club’s senior leadership team. This is a broad, high-impact role at the operational heart of the Club, supporting the General Manager across administration, HR, membership services, events, golf operations and compliance.

Contract: Full Time, Permanent

Reports To: General Manager

Salary: Highly competitive, commensurate with experience

Start Date: To be agreed with the successful candidate

About Nairn Golf Club

Founded in 1887, Nairn Golf Club is one of Scotland’s most celebrated links clubs, consistently ranked among the leading courses in the United Kingdom. Set on the southern shore of the Moray Firth in the Scottish Highlands, the Club is renowned for its Championship Course and the warmth of its welcome to members and visitors alike. The Club holds a unique place in the history of amateur golf and is in a strategic growth period with the Scottish Men’s Open Championship confirmed for 2028.

The Opportunity

We are looking for an exceptional Assistant Manager to join the Club’s senior leadership team. This is a broad, high-impact role at the operational heart of the Club, supporting the General Manager across administration, HR, membership services, events, golf operations and compliance.

What You’ll Do

• Act as day-to-day deputy to the General Manager, managing club matters within agreed authority levels when required.
• Support preparation of minutes, reports and papers for Board and committee meetings, and coordinate the management team meeting cycle.
• Oversee the club’s administrative function, ensuring processes are well-managed, compliant and current.
• Lead HR administration staff records, contracts, onboarding and support to managers on recruitment, disciplinary and grievance processes.
• Maintain the club’s training register and coordinate the annual performance review cycle across all departments.
• Work with the Administration/Finance Assistant to deliver a high-quality, responsive service to all club members.
• Maintain accurate membership records in compliance with data protection legislation.
• Lead the development and delivery of member communications – newsletters, event announcements and club updates.
• Handle member queries and complaints relating to administrative and membership matters, resolving at the first point of contact where possible.
• Manage incoming event enquiries with the Bookings Secretary, converting them into confirmed bookings and coordinating the club’s event diary across departments.
• Support the Clubhouse Manager in the planning and delivery of club social events.
• Use HubSpot to capture, track and follow up visitor and event enquiries, reporting pipeline performance to the General Manager.
• Provide day-to-day management support to PGA Professionals, including tee sheet coordination, competition administration, event day management and retail administration.
• Administer club competitions entries, results, handicap correspondence and member communications working closely with the Golf Operations team.
• Lead the club’s day-to-day marketing and communications activity, including the website, social media channels and member newsletters.
• Plan and deliver social media content that promotes club events, competitions, news and the wider visitor offering, building engagement with members and the wider golfing community.
• Support press and PR activity for the club, including drafting press releases, coordinating media enquiries and helping to raise the club’s profile ahead of major events.
• Work with external agencies and partners on advertising and promotional campaigns as required, ensuring all activity is on brand and delivers good value for the club.
• Maintain the club’s compliance register covering licensing, health and safety, data protection and employment law.
• Support the General Manager in delivering and communicating the club’s strategic plan.

What We’re Looking For

• Dedication, ambition, responsibility and sincerity.
• Proven experience in a senior operational or management role, ideally within a golf club, private members’ club, hospitality venue or comparable organisation.
• Exceptional organisational ability – you manage multiple priorities without losing grip on the detail.
• Strong interpersonal skills with the confidence to deal effectively with members, staff, committee members and external partners.
• Experience of HR administration and a working knowledge of employment legislation in Scotland.
• Excellent written and verbal communication skills, with the ability to produce clear, well-structured reports, letters and member communications.
• Comfortable working with CRM systems, membership databases and standard office software (Microsoft 365).
• A high degree of discretion and professionalism in all matters.
• A genuine commitment to delivering an outstanding experience for members and our guests.
• Knowledge of or passion for golf and its traditions.
• Experience with BRS and HubSpot or a comparable CRM platform.
• Practical experience of marketing, social media management, advertising or PR, ideally within a membership, hospitality or sporting environment.
• Experience of working within a governance structure involving a Board or Committee.

What We Offer

• Competitive salary commensurate with experience.
• Company pension scheme.
• Death in service insurance cover.
• Training and continued professional development commitment.
• Courtesy membership.
• Staff meals on duty.
• Staff uniform provided.
• A supportive, collaborative working culture within a club with an outstanding reputation and an exciting future.

How to Apply

To apply, please send a current CV and a covering letter setting out your relevant experience and your reasons for applying to: gm@nairngolfclub.co.uk. The deadline for applications is the 19th July. Interviews are scheduled for 27th & 28th July. We reserve the right to close the role early should a suitable candidate be identified, so early applications are strongly encouraged. Nairn Golf Club is an equal opportunities employer.