At a Glance
- Tasks: Manage golf tee time bookings and provide excellent customer service.
- Company: Join an award-winning golf club with a rich history and vibrant community.
- Benefits: Competitive salary, staff golf, pension scheme, and fun social events.
- Other info: Flexible hours with opportunities to work both part-time and full-time.
- Why this job: Perfect for dynamic individuals looking to grow their career in a unique environment.
- Qualifications: Experience in bookings or administration, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
The successful candidate will work within our Sales & Marketing team to provide additional support managing golf tee times and dealing with all bookings and related enquiries. This is a fantastic opportunity for a dynamic, hard-working and enthusiastic individual who has experience in a similar role and would like to take on a new challenge to develop their career within an award-winning golf club.
Contract: Full/Part-time, Permanent
Reports to: Golf Sales Manager
Hours: min. 30 per week (4 days)
Location: Member’s Clubhouse
The Club Golf has been played over the links at Gullane for more than 350 years. We offer a varied range of golfing experiences for Members and visitors alike, combining a major role in the history of golf in Scotland, great golfing conditions, and a truly spectacular environment. The Club is home to over 1700 Members, who enjoy the benefits of playing on three fantastic courses, including our championship No1 course which was a previous host venue for the ASI Scottish Open and Ladies Scottish Open.
About the Role
The successful candidate will work within our Sales & Marketing team to provide additional support managing golf tee times and dealing with all bookings and related enquiries. This is a fantastic opportunity for a dynamic, hard-working and enthusiastic individual who has experience in a similar role and would like to take on a new challenge to develop their career within an award-winning golf club.
Responsibilities:
- Manage golf tee time bookings for all three courses via telephone, email, and online enquiries
- Accurately record and maintain reservations within the BRS booking system
- Process booking payments, including BACS transactions, and perform daily, weekly, monthly, and annual reconciliations within BRS
- Ensure all booking deposits and final balances are received in line with the Club’s Terms & Conditions
- Support tee-sheet optimisation to maximise member and visitor play
- Assist the Golf Sales Manager in setting up tee-sheets, visitor tee times, green fees, and online availability within BRS
- Administer Member Guest Day bookings and related reservations
- Work collaboratively with the Finance, Golf & Membership, Clubhouse, and Professional teams to deliver a seamless visitor and member experience
- Perform all general administrative duties relating to golf bookings and reservations
- Work effectively within the wider team while confidently managing bookings independently and maintaining service standards during busy periods or when working alone
- Identify opportunities to enhance visitor experiences and drive revenue by promoting additional rounds, day and combination tickets, golf hire services, and other relevant products and services, ensuring recommendations are aligned with individual golfer preferences and requirements
- Represent the Club at industry events and trade shows as required
- Any other duties as directed by the Golf Sales Manager
Candidate requirements:
- Proven experience in a bookings/reservations/office administration role is essential
- Experience of using the BRS Golf database would be desirable
- Strong communication and interpersonal skills with an excellent telephone manner
- The ability to resolve queries in a proactive, practical and positive manner
- Excellent IT skills, including working knowledge of Microsoft Word, Excel and other Office based applications
- Exceptional attention to detail
- The ability to work under pressure and manage competing priorities with minimum supervision
- Experience of cash handling, processing credit card payments and recording daily banking transactions
- Ability to work effectively as part of a team
- Knowledge of golf is desirable
Salary & Benefits
Highly competitive salary, commensurate with experience. Great company benefits including staff golf, company pension, bonus scheme, staff uniform and active staff social committee.
Closing date for applications: Friday 7th August 2026 at 5pm.
Bookings Administrator in Gullane employer: Yesgolfing
Yesgolfing is an exceptional employer, offering a dynamic work environment at Forres Golf Club where leadership and growth are at the forefront. With a commitment to employee development, competitive salaries, and flexible working hours, we foster a culture that values both professional and personal growth, ensuring our team members thrive while delivering outstanding experiences for our members and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Administrator in Gullane
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Yesgolfing. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Yesgolfing
Don't be shy about reaching out to Yesgolfing directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bookings Administrator in Gullane
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Yesgolfing and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Yesgolfing
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
