At a Glance
- Tasks: Support students with applications, enrolments, and provide exceptional customer service.
- Company: Join the dynamic team at Yeovil College, shaping student experiences.
- Benefits: Part-time hours, competitive salary, generous holiday, and professional development opportunities.
- Other info: Enjoy perks like a free gym, staff discounts, and career growth potential.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Customer service experience or relevant qualification, with a positive attitude.
The predicted salary is between 24960 - 28500 £ per year.
Join the I-Zone Team at Yeovil College and play a vital role in shaping the student experience. We are looking for an organised, enthusiastic, and customer-focused individual to provide exceptional support to students and stakeholders in a fast-paced, rewarding environment where every day brings something different.
As a key member of the team, you will support learners throughout their journey, processing applications and enrolments, maintaining accurate student records, timetables and registers, and acting as a welcoming first point of contact. You will also help students access funding and bursary support, working closely with curriculum departments to ensure every learner receives the guidance they need to succeed. If you're passionate about supporting students and delivering excellent service, this could be the perfect opportunity for you!
What we’re looking for:
- Experience of maintaining data in complex systems and being able to effectively access and use that data
- Level 3 Customer Service or Business Administration qualification or substantial experience and a willingness to work towards a qualification.
- Customer service – ability to demonstrate a ‘can do’ attitude
- Ability to always present a professional image.
- Accurate data entry skills.
What We Offer:
- Actual Salary £19,476 [FTE £26,129]
- Part-time position, 27.5 hours per week all year round – Maternity cover
- 30 days holiday [FTE] (plus Christmas closure & bank holidays)
- Generous pension scheme of 18.9% employer contributions
- Staff discount scheme with high street and online retailers
- Opportunities for professional development and career growth
- Employee assistance programme
- Free onsite gym
- Subsidised catering facilities
- Cycle to work scheme
- Access to free staff parking
Don't miss out! Join Yeovil College and make a real difference in the lives of students as they embark on their educational journeys. Apply now to become a part of our dedicated and dynamic team!
We reserve the right to close this vacancy early if we receive sufficient applications. If you’re excited about this opportunity, submit your application as soon as possible!
Safeguarding Statement
Yeovil College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
Potential applicants should be aware that all successful applicants will need to agree to an enhanced DBS check including child and if required adult barred list checks. Yeovil College uses a third party registered body called uCheck to complete DBS checks on our behalf. Your data is handled according to the DBS Code of Practice which is available from the DBS website. DBS checks are only one of several methods used to assess candidates’ suitability to work with children and young adults.
Customer Service Representative – Maternity cover up to 12 months in Yeovil employer: Yeovil College
At Yeovil College, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Customer Service Representative, you will enjoy a part-time role with generous benefits including 30 days holiday, an impressive pension scheme, and opportunities for professional development, all while making a meaningful impact on students' educational journeys in the heart of Yeovil, Somerset.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative – Maternity cover up to 12 months in Yeovil
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Yeovil College.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Yeovil College. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative – Maternity cover up to 12 months in Yeovil
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Yeovil College.
How to prepare for a job interview at Yeovil College
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Yeovil College's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Yeovil College offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
