At a Glance
- Tasks: Support students with applications, enrolments, and provide exceptional customer service.
- Company: Join the I-Zone Team at Yeovil College, shaping student experiences.
- Benefits: Competitive salary, 30 days holiday, gym access, and professional development opportunities.
- Other info: Part-time role with excellent career growth and a supportive team culture.
- Why this job: Make a real difference in students' lives while enjoying a dynamic work environment.
- Qualifications: Customer service experience or Level 3 qualification, with a positive attitude.
The predicted salary is between 19476 - 19476 £ per year.
Join the I-Zone Team at Yeovil College and play a vital role in shaping the student experience. We are looking for an organised, enthusiastic, and customer‑focused individual to provide exceptional support to students and stakeholders in a fast‑paced, rewarding environment where every day brings something different.
As a key member of the team, you will support learners throughout their journey, processing applications and enrolments, maintaining accurate student records, timetables and registers, and acting as a welcoming first point of contact. You will also help students access funding and bursary support, working closely with curriculum departments to ensure every learner receives the guidance they need to succeed. If you're passionate about supporting students and delivering excellent service, this could be the perfect opportunity for you!
What we’re looking for:
- Experience of maintaining data in complex systems and being able to effectively access and use that data
- Level 3 Customer Service or Business Administration qualification or substantial experience and a willingness to work towards a qualification.
- Customer service – ability to demonstrate a ‘can do’ attitude
- Ability to always present a professional image.
- Accurate data entry skills.
What We Offer:
- Actual Salary £19,476 [FTE £26,129]
- Part‑time position, 27.5 hours per week all year round – Maternity cover
- 30 days holiday [FTE] (plus Christmas closure & bank holidays)
- Generous pension scheme of 18.9% employer contributions
- Staff discount scheme with high street and online retailers
- Opportunities for professional development and career growth
- Employee assistance programme
- Free onsite gym
- Subsidised catering facilities
- Cycle to work scheme
- Access to free staff parking
Don't miss out! Join Yeovil College and make a real difference in the lives of students as they embark on their educational journeys. Apply now to become a part of our dedicated and dynamic team!
We reserve the right to close this vacancy early if we receive sufficient applications. If you're excited about this opportunity, submit your application as soon as possible!
Safeguarding Statement
Yeovil College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
Potential applicants should be aware that all successful applicants will need to agree to an enhanced DBS check including child and if required adult barred list checks. Yeovil College uses a third party registered body called uCheck to complete DBS checks on our behalf. Your data is handled according to the DBS Code of Practice which is available from the DBS website. DBS checks are only one of several methods used to assess candidates’ suitability to work with children and young adults.
Customer Service Representative in Yeovil employer: Yeovil College
Yeovil College is an exceptional employer that prioritises the growth and well-being of its staff while fostering a supportive and dynamic work environment. With generous benefits such as a competitive salary, extensive holiday allowance, and opportunities for professional development, employees are empowered to thrive in their roles. The college's commitment to safeguarding and inclusivity further enhances its reputation as a welcoming workplace where every team member can make a meaningful impact on students' educational journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Yeovil
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Yeovil College and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Yeovil College and let us see your personality shine through!
We think you need these skills to ace Customer Service Representative in Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Yeovil College.
Get Familiar with Our Brand:Before applying, take some time to learn about Yeovil College and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Yeovil College
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Yeovil College.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Yeovil College will surely appreciate.
