At a Glance
- Tasks: Manage the CRM system, ensuring data accuracy and user support.
- Company: Join Yeomans Limited, a leading motor retail business on the south coast.
- Benefits: Gain valuable experience in a professional environment with training provided.
- Other info: Office-based role with flexible hours and parking available.
- Why this job: Be part of a team enhancing customer experiences through innovative CRM solutions.
- Qualifications: Detail-oriented, IT-savvy, with strong communication skills and Excel proficiency.
The predicted salary is between 25000 - 35000 £ per year.
Yeomans Limited is a successful, privately-owned motor retail business which operates thirty-three dealerships and represents twelve franchises.
Operating locations span the south coast of England, from Bexhill-on-Sea in East Sussex to Helston in Cornwall and extend inland as far as Guildford, Farnham, and Bridgwater.
The CRM team provide essential support to the delivery of a premium customer experience by developing effective customer relationship processes, from enquiry management through to purchase and post sales retention.
Due to continued business growth, the CRM manager is looking for an intelligent, IT-literate, and conscientious person to join the team as CRM administrator.
Your duties will include
- Overseeing the daily operations of the CRM system, ensuring its smooth functioning and availability to users.
- Maintaining accurate and up-to-date customer data, ensuring data integrity and cleanliness. Regularly performing data imports,
- deduplication, and data quality audits.
- Providing support to CRM users, addressing any issues or questions.
- Identifying and implementing improvements to the CRM system to enhance efficiency and user experience. Customising the system to meet the specific needs of different departments.
- Developing and generating regular reports and dashboards to provide insights into customer interactions, sales performance, and marketing effectiveness.
- Ensuring seamless integration between the CRM system and other business applications and tools.
- Collaborating with cross-functional teams to develop and optimise CRM-related business processes.
- Ensuring the CRM system complies with data protection regulations and maintain high standards of data security.
Requirements
- Experience on Kerridge DMS (preferred)
- Detail orientated & well organised
- Strong communication and interpersonal skills, with the ability to communicate effectively face to face, over the phone and via email
- Thorough and able to work with defined processes and guidelines
The successful applicant will have proven ability in the effective use of Excel, and have the aptitude to compile, sort, manipulate and import and export data within this format.
You will have recent experience of working in a professional office environment and have an interest in the maintenance and application of modern business databases.
The Keyloop CRM database used is motor trade specific, so full training will be given.
Please note that this is an office-based position.
Hours are 08:30 to 17:00 with a lunchbreak of one hour.
You will need your own transport to get to the office as it is just outside Worthing – parking is available.
#J-18808-Ljbffr
CRM Administrator in Worthing employer: Yeomans
Yeomans is an excellent employer, offering a supportive work culture that values hands-on expertise and dedication. With competitive salaries, generous holiday allowances, and opportunities for personal growth, employees can thrive in a dynamic environment while enjoying the beautiful surroundings of Cornwall. The company also provides unique benefits like a company vehicle and personal tool insurance, making it an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Administrator in Worthing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yeomans. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yeomans before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Administrator in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yeomans:Your cover letter is your chance to shine! Tell us why you want to work at Yeomans specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yeomans!
How to prepare for a job interview at Yeomans
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
